Appointments & Promotions

Dimension Development Appoints Jillian Clary Director of Sales for Courtyard Santa Ana Orange County

SANTA ANA, CA. February 16, 2017 - With the recent hiring of a new director of sales, Courtyard Santa Ana Orange County looks to explore new opportunities for the hotel in the Orange County area.

Under the management of Dimension Development, the hotel has appointed Jillian Clary to take over the important role.

"I am thrilled about the opportunity to join the Dimension Development team and am excited about the challenge of working for this amazing Orange County hotel," Clary said. "I started my hotel career working in the banquet department and then at the front desk at a full-service Marriott, so I have been eager to get back to the brand. The Marriott service standards are known throughout the industry, and I am proud to be part of a team that leads the way in the guest service culture."

Prior to accepting the position at the hotel near Irvine, Clary accumulated 16 years of hospitality experience across roles in quality assurance for fast-food restaurants as well as responsibilities in revenue management, brand quality, human resources management and sales management for other hotel chains. With a firm foundation for success, she graduated in 2003 from the Collins School of Hospitality Management at California State Polytechnic University-Pomona.

In her spare time, Clary enjoys the outdoors with her husband and young children. They frequent the beach, sneak in weekend getaways and always cheer for Los Angeles' professional baseball team.

About Courtyard Santa Ana Orange County

Courtyard Santa Ana Orange County at 8 MacArthur Place in Santa Ana, CA is near South Coast Plaza and Anaheim Convention Center. Complimentary airport shuttle service is available to and from John Wayne Airport, located 1.5 miles away. The hotel features 4 floors with 149 rooms, 6 suites and 3 meeting rooms with 5,045 square feet of flexible event space. Guests enjoy access to complimentary wireless internet access, an outdoor pool and state-of-the-art fitness center as well as on-site dining for breakfast and dinner. For information, visit www.marriott.com/SNAOG or call 1-714-668-9993. Learn more about Courtyard and Marriott International Inc.

About Dimension Development Co.

Dimension Development Co. was founded in 1988 and has successfully developed, acquired and managed full-service, all-suite and limited-feature hotels. The company's various hotel partnerships have produced winning combinations in markets throughout the country. Dimension is a growth-oriented hospitality management company. The key reason for the company's success and growth lies in its commitment to hiring great people with positive attitudes and a desire to grow. Dimension hotels are successful because they are staffed by caring people who drive themselves to be successful. Its current portfolio consists of more than 55 hotels and encompasses representation of the following leading brands: Marriott International Inc., Hilton Worldwide, Hyatt Global and Resorts and InterContinental Hotel Group. For information about Dimension Development Co., visit www.dimdev.com.

Contact:
Samuel Cueva
samuel.cueva@dimdev.com
1-318-356-4907

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.