Appointments & Promotions

Marco Polo Hotels - Hong Kong Appoints Mr Dalip Singh as Hotel Manager

HONG KONG, CN. January 12, 2017 – Marco Polo Hotels – Hong Kong is pleased to announce the appointment of Mr Dalip Singh as Hotel Manager of its three Hong Kong properties: Marco Polo Hongkong Hotel, Prince Hotel and Gateway Hotel.

A seasoned hotelier, Mr Singh has held senior management positions for more than 20 years in a number of reputable hotel groups in his native Singapore, as well as Malaysia and Dubai, including The Ritz Carlton, Millenia Singapore, Dusit Residence Dubai Marina and Pangkor Laut Resort. Mr Singh joins Marco Polo from KOP Properties where he was the Managing Director responsible for strategic growth and positioning of the entire company’s business units. His specialties include hotel operations, corporate operation and pre-opening management.

As a Hotel Manager for Marco Polo Hotels – Hong Kong, Mr Singh will be assisting the General Manager in supervising all the operational departments of Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel. He will also be managing the day-to-day operations of the three hotels, focusing on maintaining superior product and service standards across all departments.

“We are delighted to welcome Mr Singh to the team. With Mr Singh’s wealth of experience and international expertise, we believe that Marco Polo Hotels – Hong Kong will be navigated to an exciting new zenith,” said Mr Thomas Salg, General Manager of Marco Polo Hotels - Hong Kong.

Note to Editors:

Marco Polo Hotels - Hong Kong

Situated in the heart of Tsim Sha Tsui in Kowloon, the three Marco Polo hotels in Hong Kong, namely Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel, form part of Harbour City – Hong Kong’s largest shopping complex with more than 450 shops featuring the world’s leading luxury brands. The three hotels comprise 1,459 well-appointed and spacious guestrooms and suites, all equipped with complimentary handy smartphone and Wi-Fi plus deluxe amenities. Every Marco Polo hotel befits the new-age traveller, whether on business or leisure, with its elegant design, impeccable service and modern comforts. Marco Polo Hotels is a wholly-owned subsidiary of The Wharf (Holdings) Ltd, a Hong Kong-listed company with core business interests in property and investments in communications and container-terminal operations.

About Global Hotel Alliance

Founded in 2004, and based on the airline alliance model, Global Hotel Alliance (“GHA”) is today the world’s largest alliance of independent hotel brands. GHA uses a shared technology platform to drive incremental revenues and create cost savings for its member brands, and operates a multi-brand loyalty programme, DISCOVERY, which has over eight million members. GHA currently includes more than 30 brands, encompassing over 550 upscale and luxury hotels with 110,000 rooms across 76 different countries. For more information, visit gha.com

For more information, please contact:
Samantha Poon
Director of Communications
Marco Polo Hongkong Hotel | Gateway | Prince
Email: samantha.poon@marcopolohotels.com
Tel: (852) 2118-7281
Fax: (852) 2113-0211

Denise Ho
Communications Manager
Marco Polo Hongkong Hotel | Gateway | Prince
Email: denise.ho@marcopolohotels.com
Tel: (852) 2118-7282
Fax: (852) 2113-0211

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.