Appointments & Promotions

Marco Polo Hotels - Hong Kong Appoints Mr Dalip Singh as Hotel Manager

HONG KONG, CN. January 12, 2017 – Marco Polo Hotels – Hong Kong is pleased to announce the appointment of Mr Dalip Singh as Hotel Manager of its three Hong Kong properties: Marco Polo Hongkong Hotel, Prince Hotel and Gateway Hotel.

A seasoned hotelier, Mr Singh has held senior management positions for more than 20 years in a number of reputable hotel groups in his native Singapore, as well as Malaysia and Dubai, including The Ritz Carlton, Millenia Singapore, Dusit Residence Dubai Marina and Pangkor Laut Resort. Mr Singh joins Marco Polo from KOP Properties where he was the Managing Director responsible for strategic growth and positioning of the entire company’s business units. His specialties include hotel operations, corporate operation and pre-opening management.

As a Hotel Manager for Marco Polo Hotels – Hong Kong, Mr Singh will be assisting the General Manager in supervising all the operational departments of Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel. He will also be managing the day-to-day operations of the three hotels, focusing on maintaining superior product and service standards across all departments.

“We are delighted to welcome Mr Singh to the team. With Mr Singh’s wealth of experience and international expertise, we believe that Marco Polo Hotels – Hong Kong will be navigated to an exciting new zenith,” said Mr Thomas Salg, General Manager of Marco Polo Hotels - Hong Kong.

Note to Editors:

Marco Polo Hotels - Hong Kong

Situated in the heart of Tsim Sha Tsui in Kowloon, the three Marco Polo hotels in Hong Kong, namely Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel, form part of Harbour City – Hong Kong’s largest shopping complex with more than 450 shops featuring the world’s leading luxury brands. The three hotels comprise 1,459 well-appointed and spacious guestrooms and suites, all equipped with complimentary handy smartphone and Wi-Fi plus deluxe amenities. Every Marco Polo hotel befits the new-age traveller, whether on business or leisure, with its elegant design, impeccable service and modern comforts. Marco Polo Hotels is a wholly-owned subsidiary of The Wharf (Holdings) Ltd, a Hong Kong-listed company with core business interests in property and investments in communications and container-terminal operations.

About Global Hotel Alliance

Founded in 2004, and based on the airline alliance model, Global Hotel Alliance (“GHA”) is today the world’s largest alliance of independent hotel brands. GHA uses a shared technology platform to drive incremental revenues and create cost savings for its member brands, and operates a multi-brand loyalty programme, DISCOVERY, which has over eight million members. GHA currently includes more than 30 brands, encompassing over 550 upscale and luxury hotels with 110,000 rooms across 76 different countries. For more information, visit gha.com

For more information, please contact:
Samantha Poon
Director of Communications
Marco Polo Hongkong Hotel | Gateway | Prince
Email: samantha.poon@marcopolohotels.com
Tel: (852) 2118-7281
Fax: (852) 2113-0211

Denise Ho
Communications Manager
Marco Polo Hongkong Hotel | Gateway | Prince
Email: denise.ho@marcopolohotels.com
Tel: (852) 2118-7282
Fax: (852) 2113-0211

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.