Acquisitions & Hotel Openings

Country Inns & Suites By Carlson Opens Hotel Convieniently Located off I-69 in Evansville, Indiana

MINNEAPOLIS, MN. January 12, 2017 – Country Inns & Suites By CarlsonSM, a leading upper-midscale hotel brand, today announced the opening of Country Inn & Suites By Carlson, Evansville, IN located off I-69 and Lloyd Expressway. The hotel offers 69 guest rooms and suites.

“We are thrilled to add this hotel to our growing portfolio in the Midwest,” said Jeffrey Freund, senior vice president, Midscale Brands, Americas, Carlson Rezidor Hotel Group. “The hotel’s warm and welcoming approach to hospitality, along with its convenient location is guaranteed to satisfy guests while making them feel at home.”

Hotel guests have access to a variety of amenities including free Wi-Fi, a fitness center, a business center, free parking and an outdoor pool. Guests can enjoy the brand’s signature complimentary, hot Be Our Guest breakfast served daily on classic dining ware. Two complimentary drinks are also available at the Be Our Guest Reception each Monday through Thursday from 5:30 pm until 7 pm. The hotel can accommodate business meetings in its 350-square-foot meeting room, which includes a digital and LCD projector, television, DVD player and teleconferencing equipment.

“It’s an honor to open our doors under the Country Inns & Suites brand,” said Jacob Pendleton, executive vice president Dunn Hospitality Group. “We look forward to providing a quality stay experience for our guests through the brand’s Be Our Guest service philosophy.”

The hotel is in the perfect location for both business and leisure travelers. Along with being just 10 miles from the Evansville Regional Airport, there are also many nearby attractions. Guests can try their luck at the Tropicana Evansville Casino or visit the Evansville Museum of Arts, History and Science. The Ford Center is also near the hotel, which hosts a variety of concerts and sporting events. Many prominent businesses and organizations are located within close proximity to the hotel including the University of Southern Indiana, University of Evansville, Toyota Motor Manufacturing Indiana and Berry Plastics Corporation.

Country Inns & Suites offers a caring, consistent and comfortable hospitality experience delivered with a touch of home, and features particularly attractive for business travelers. The distinctive product and service innovations, such as the Be Our Guest employee training program have generated tremendous employee engagement scores and high guest satisfaction. For reservations and more information, visit www.countryinns.com.

About Country Inns & Suites By Carlson

Country Inns & Suites By CarlsonSM is a leading upper midscale hotel brand with over 470 hotels in the United States, Canada, India and Latin America. The brand’s Be Our Guest service philosophy encourages employees to serve guests with the same kind and caring spirit given to friends when they are being hosted at home. Signature brand amenities include free high-speed Internet, complimentary hot breakfast served on classic dining ware, fitness centers, a Read It & Return Lending LibrarySM and business centers. Country Inns & Suites By Carlson is a part of Carlson Rezidor Hotel Group, which also includes Quorvus Collection, Radisson Blu®, Radisson®, Radisson RED, Park Plaza® and Park Inn® by Radisson. For reservations and more information visit, www.countryinns.com. Connect with Country Inns & Suites By Carlson on social media: @CountryInns on Twitter and Facebook.com/CountryInns

Contact:
Laura Langemo
llangemo@carlsonrezidor.com /
+1 (763) 212-0419

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.