Business & Finance

Hilton Garden Inn Recognizes Exceptional Performing Hotels and Team Members with 2016 Brand Awards

MCLEAN, VA. January 12, 2017 - Hilton Garden Inn, Hilton's upscale global brand of hotels, has recognized Connie Pride Hotel of the Year Award winners, Hilton Garden Inn Raleigh/Crabtree Valley, NC (North America winner) and Hilton Garden Inn Kirov, Russia (International winner) for their outstanding achievements in 2016. Each year, the brand awards the Connie Pride Hotel of the Year Award to two outstanding properties worldwide. The prestigious Connie Award, named after Hilton founder Conrad Hilton, is award based on three key components: •Quality assurance audits measuring cleanliness, condition and brand standards •Customer satisfaction scores which rate each hotel's staff in terms of service •Quality of the hotel's accommodations

Hilton Garden Inn Raleigh Crabtree Valley, NC also won top honors with the Barbara Bejan General Manager of the Year Award presented to Chris Cramarossa and Heather Schaffnit receiving the Director of Sales of the Year Award. Also, Hilton Garden Inn Kirov, Russia also took home top honors with Anastasiya Lesnitser receiving the Barbara Bejan General Manager of the Year International Award while Aleksandr Laptev was recognized as Director of Sales of the Year for the International Region. These four team members were rewarded for their exceptional performance, leadership and dedication to the brand.

"I am pleased to extend congratulations to these outstanding leaders and team members for their remarkable achievements for the Hilton Garden Inn brand over the past year," said John Greenleaf, global head, Hilton Garden Inn. "Our brand is committed to ensuring our guests have a warm and positive stay backed by personalized service from each of our team members. I can truly say that these hotel team leaders are helping to brighten the day of our guests all across the world."

The awards were presented at the brand's bi-annual conference held during the week of January 8 in Chicago. Other awards presented at the conference include:

•Pride Award •North America - Hilton Garden Inn Fayetteville, Ark. and Hilton Garden Inn Durham/University Medical Center, NC

•International - Hilton Garden Inn Ufa Riverside, Russia

•Most Improved Hotel Award •North America - Hilton Garden Inn Jacksonville/JTB Deerwood Park, Fla.

•International - Hilton Garden Inn Konya, Turkey

•Ramp-Up, New Hotel Overall Performance Award •Hilton Garden Inn San Diego Old Town/SeaWorld Area, Calif.

•You Can Count on Us Community Relations Award •North America - Hilton Garden Inn New York/Central Park South-Midtown West, NY

•International - Hilton Garden Inn Ufa Riverside, Russia

For a complete list of 2016 award winners, visit the Hilton Garden Inn Media Center.

About Hilton Garden Inn

The award-winning Hilton Garden Inn hotel brand provides guests with upscale accommodations and the modern amenities needed for a successful and comfortable experience for both business and leisure guests. The satisfaction promise affirms that Hilton Garden Inn will to do whatever it takes to ensure every guest is satisfied, or they don’t pay. You can count on us. Guaranteed™. Approachable Team Members operating at more than 700 hotels around the world are committed to guaranteeing today’s busy travelers are appreciated and have everything they need to be productive during their stay. Hilton HHonors members who book directly through preferred Hilton channels receive instant benefits, including an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (selected locations) available exclusively through the industry-leading Hilton HHonors app. For more information about Hilton Garden Inn visit www.hgi.com or news.hgi.com

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company, comprising more than 4,800 managed, franchised, owned and leased hotels and timeshare properties with nearly 789,000 rooms in 104 countries and territories. For 97 years, Hilton has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of 13 world-class global brands includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including an exclusive member discount, free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where Hilton HHonors members can check-in, choose their room, and access their room using a Digital Key. Visit news.hiltonworldwide.com for more information.

Contact:
Tiffany Wilson
Manager, Brand Public Relations
Hilton Garden Inn
tiffany.wilson@hilton.com
+1 901 374 6235

Jennifer Hughes
Director Public Relations
Focused Service and Extended Stay Brands
jennifer.hughes@hilton.com
+1 901 374 6518

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.