Appointments & Promotions

Kennebunkport Resort Collection Names Justin Grimes Director of Operations

KENNEBUNKPORT, ME. January 10, 2017 – Bill Bamford, CFO & COO of the Kennebunkport Resort Collection (KRC), announced several strategic management promotions across KRC’s diverse portfolio of luxury and upscale properties.

Justin Grimes - named one of the 2016 “Thirty Under 30” hotel executives by Hotel Management, a leading hospitality business publication - has taken the helm as KRC’s director of operations. In this position, Grimes will be responsible for building revenue streams, elevating employee satisfaction, enhancing the overall guest experience and reinforcing brand standards across all hotels and restaurants. A seven-year veteran of KRC, Grimes most recently served as general manager of KRC’s Hidden Pond and The Tides Beach Club. Both properties were recognized among the top 10 “Top Resorts in New England” in the 2016 Condé Nast Traveler Readers’ Choice Awards.

“Justin is one of several internal promotions made to elevate our leadership team as we prepare for the upcoming season,” added Bamford. “Since its inception, KRC has strived for a culture of advancement and leadership development and we’re proud to say that all of these new management changes are promotions from within.”

Bamford also announced Christy Reid’s promotion to guest experience manager, a new position for the company. Reid joined the KRC team in 2007 as a project manager for Hidden Pond and in her tenure has served a variety of positions including general manager at Hidden Pond, and most recently the general manager of The Cottages at Cabot Cove and The Lodge on the Cove. Working closely with Grimes, Reid’s core responsibilities in her new role will focus on guest services training and audits, property aesthetics, and project management.

Additional management promotions include: •Kristen Caouette, General Manager of Hidden Pond. Caoutte joined Hidden Pond the beginning of the 2012 season as guest services manager. In 2014, she was promoted to assistant general manager and has held this role for the past three seasons.

•Emily Nelson, Hotel Manager of The Tides Beach Club. In 2014, Nelson joined The Tides Beach Club where she was quickly promoted to front desk manager and held the position for the 2014 and 2015 seasons. In 2016, Nelson served as the front desk manager of Hidden Pond.

•Morgan Campbell, Hotel Manager of the Kennebunkport Inn. Campbell started at the Cape Arundel Inn during the 2011 season. When Cape Arundel Inn joined the Kennebunkport Resort Collection, Morgan remained on board as a front desk agent. In 2013, Morgan transferred to the Kennebunkport Inn in the same capacity. Morgan was promoted to front desk manager in 2015, a position she held until being named innkeeper in 2016.

Bamford continued, “Building an exceptional staff is critical in delivering the highest quality guest experience and it is a pleasure to work alongside this group of passionate professionals.”

For more information on the KRC portfolio of hotels and restaurants, visit www.kennebunkportresortcollection.com.

About the Kennebunkport Resort Collection

Comprising a diverse portfolio of luxury and upscale properties, the Kennebunkport Resort Collection (KRC) includes Hidden Pond, one of the finest luxury boutique hotels in the Northeast; The Tides Beach Club, Southern Maine’s only beachfront luxury boutique hotel; the Kennebunkport Inn, centrally located in downtown Kennebunkport; Cape Arundel Inn & Resort, a grand, oceanfront summer estate in nearby Cape Arundel; The Cottages at Cabot Cove, featuring individually designed luxury cottages; sister property The Lodge on the Cove, a family-oriented boutique resort; the Grand Hotel, located on Chase Hill in Kennebunk; and The Boathouse Waterfront Hotel, a social locale situated harbor side on the Kennebunk River. KRC also owns and manages restaurants and catering venues in the area. Information on all KRC hotels and resorts can be found at www.kennebunkportresortcollection.com.

Contact:
Gina Dolecki/Stephanie Strommer
dolecki@redpointpr.com or strommer@redpointpr.com
212-229-0119

Coming Up In The March Online Hotel Business Review




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Human Resources: Inspiring a Journey of Success
In an increasingly competitive environment where hotels are competing to attract, and more importantly, to keep top talent, Human Resource managers are realizing the need to focus on improving their Employee Experience. Smart managers are embracing the idea of Employee Wellness which translates into a system of physical, mental, emotional, and purposeful well-being. Some organizations are even providing free counseling for their employees and their dependents. The goal is to nurture, support and engage with their employees in a way that increases productivity, improves customer service, enhances loyalty, and creates a more harmonious work environment for all. Along with this development is the need for more effective, ongoing training. Many HR managers rely on external training firms for this, but there is a growing trend which taps the experience and expertise that already exists within the organization. For example, younger employees likely have greater knowledge of social media which an older generation might struggle with. Harnessing this peer-to-peer learning can be an efficient and cost effective way of increasing skills, and as a result, the knowledge transferred is likely to be more acceptable and relevant. Finally, HR managers need to foster an environment that empowers people and taps into their full potential, inspiring a personal journey of success. The March Hotel Business Review will take a look at some of the strategies and techniques that human resource directors are currently developing in order to achieve success.