Appointments & Promotions

Kennebunkport Resort Collection Names Justin Grimes Director of Operations

KENNEBUNKPORT, ME. January 10, 2017 – Bill Bamford, CFO & COO of the Kennebunkport Resort Collection (KRC), announced several strategic management promotions across KRC’s diverse portfolio of luxury and upscale properties.

Justin Grimes - named one of the 2016 “Thirty Under 30” hotel executives by Hotel Management, a leading hospitality business publication - has taken the helm as KRC’s director of operations. In this position, Grimes will be responsible for building revenue streams, elevating employee satisfaction, enhancing the overall guest experience and reinforcing brand standards across all hotels and restaurants. A seven-year veteran of KRC, Grimes most recently served as general manager of KRC’s Hidden Pond and The Tides Beach Club. Both properties were recognized among the top 10 “Top Resorts in New England” in the 2016 Condé Nast Traveler Readers’ Choice Awards.

“Justin is one of several internal promotions made to elevate our leadership team as we prepare for the upcoming season,” added Bamford. “Since its inception, KRC has strived for a culture of advancement and leadership development and we’re proud to say that all of these new management changes are promotions from within.”

Bamford also announced Christy Reid’s promotion to guest experience manager, a new position for the company. Reid joined the KRC team in 2007 as a project manager for Hidden Pond and in her tenure has served a variety of positions including general manager at Hidden Pond, and most recently the general manager of The Cottages at Cabot Cove and The Lodge on the Cove. Working closely with Grimes, Reid’s core responsibilities in her new role will focus on guest services training and audits, property aesthetics, and project management.

Additional management promotions include: •Kristen Caouette, General Manager of Hidden Pond. Caoutte joined Hidden Pond the beginning of the 2012 season as guest services manager. In 2014, she was promoted to assistant general manager and has held this role for the past three seasons.

•Emily Nelson, Hotel Manager of The Tides Beach Club. In 2014, Nelson joined The Tides Beach Club where she was quickly promoted to front desk manager and held the position for the 2014 and 2015 seasons. In 2016, Nelson served as the front desk manager of Hidden Pond.

•Morgan Campbell, Hotel Manager of the Kennebunkport Inn. Campbell started at the Cape Arundel Inn during the 2011 season. When Cape Arundel Inn joined the Kennebunkport Resort Collection, Morgan remained on board as a front desk agent. In 2013, Morgan transferred to the Kennebunkport Inn in the same capacity. Morgan was promoted to front desk manager in 2015, a position she held until being named innkeeper in 2016.

Bamford continued, “Building an exceptional staff is critical in delivering the highest quality guest experience and it is a pleasure to work alongside this group of passionate professionals.”

For more information on the KRC portfolio of hotels and restaurants, visit www.kennebunkportresortcollection.com.

About the Kennebunkport Resort Collection

Comprising a diverse portfolio of luxury and upscale properties, the Kennebunkport Resort Collection (KRC) includes Hidden Pond, one of the finest luxury boutique hotels in the Northeast; The Tides Beach Club, Southern Maine’s only beachfront luxury boutique hotel; the Kennebunkport Inn, centrally located in downtown Kennebunkport; Cape Arundel Inn & Resort, a grand, oceanfront summer estate in nearby Cape Arundel; The Cottages at Cabot Cove, featuring individually designed luxury cottages; sister property The Lodge on the Cove, a family-oriented boutique resort; the Grand Hotel, located on Chase Hill in Kennebunk; and The Boathouse Waterfront Hotel, a social locale situated harbor side on the Kennebunk River. KRC also owns and manages restaurants and catering venues in the area. Information on all KRC hotels and resorts can be found at www.kennebunkportresortcollection.com.

Contact:
Gina Dolecki/Stephanie Strommer
dolecki@redpointpr.com or strommer@redpointpr.com
212-229-0119

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.