Business & Finance

Hilton Chicago O'Hare Airport Employee Wins Hotelier of the Year Award

CHICAGO, IL. January 9, 2017 – At its annual Stars of the Industry statewide awards luncheon on December 15th, the Illinois Hotel & Lodging Association (IHLA) honored the best of Illinois' 35,000 hospitality workers and organizations, and one of the Hilton Chicago O’Hare Airport employees came out on top.

Mike McGilligan received the Illinois Hotelier of the Year Award. McGilligan has been with Hilton for 22 years, and 16 of those years have been spent as a Director of Sales & Marketing or General Manager. During those 16 years, he has promoted 41 managers from within to Executive Committee positions, 36 of whom are still with Hilton.

McGilligan truly enjoys teaching and mentoring junior managers, as well as taking time with high school and college students earning their hospitality degree. During his 16 years in a senior leadership role, McGilligan worked with several team members who are now General Managers, four who have been promoted to National Sales, and six who are now Directors of Sales & Marketing.

McGilligan also supports community involvement and giving back to others. He supports the Hilton O’Hare Blue Energy Committee which works to raise funds and be a resource for those in need in the community. McGilligan’s generosity and mentorship make him an exceptional leader and star.

The Illinois Hotel & Lodging Association comprises more than 500 hotels throughout the state of Illinois. The Association represents hotels, motels, and other lodging facilities that employ thousands of associates throughout the state. IHLA member hotels provide good-paying jobs with great benefits to their associates, and IHLA has several programs to help recognize the contributions of those employees and to provide them with training programs to assist in their career advancement opportunities.

Coming Up In The March Online Hotel Business Review




Feature Focus
Human Resources: Inspiring a Journey of Success
In an increasingly competitive environment where hotels are competing to attract, and more importantly, to keep top talent, Human Resource managers are realizing the need to focus on improving their Employee Experience. Smart managers are embracing the idea of Employee Wellness which translates into a system of physical, mental, emotional, and purposeful well-being. Some organizations are even providing free counseling for their employees and their dependents. The goal is to nurture, support and engage with their employees in a way that increases productivity, improves customer service, enhances loyalty, and creates a more harmonious work environment for all. Along with this development is the need for more effective, ongoing training. Many HR managers rely on external training firms for this, but there is a growing trend which taps the experience and expertise that already exists within the organization. For example, younger employees likely have greater knowledge of social media which an older generation might struggle with. Harnessing this peer-to-peer learning can be an efficient and cost effective way of increasing skills, and as a result, the knowledge transferred is likely to be more acceptable and relevant. Finally, HR managers need to foster an environment that empowers people and taps into their full potential, inspiring a personal journey of success. The March Hotel Business Review will take a look at some of the strategies and techniques that human resource directors are currently developing in order to achieve success.