Business & Finance

Hilton Chicago O'Hare Airport Employee Wins Hotelier of the Year Award

CHICAGO, IL. January 9, 2017 – At its annual Stars of the Industry statewide awards luncheon on December 15th, the Illinois Hotel & Lodging Association (IHLA) honored the best of Illinois' 35,000 hospitality workers and organizations, and one of the Hilton Chicago O’Hare Airport employees came out on top.

Mike McGilligan received the Illinois Hotelier of the Year Award. McGilligan has been with Hilton for 22 years, and 16 of those years have been spent as a Director of Sales & Marketing or General Manager. During those 16 years, he has promoted 41 managers from within to Executive Committee positions, 36 of whom are still with Hilton.

McGilligan truly enjoys teaching and mentoring junior managers, as well as taking time with high school and college students earning their hospitality degree. During his 16 years in a senior leadership role, McGilligan worked with several team members who are now General Managers, four who have been promoted to National Sales, and six who are now Directors of Sales & Marketing.

McGilligan also supports community involvement and giving back to others. He supports the Hilton O’Hare Blue Energy Committee which works to raise funds and be a resource for those in need in the community. McGilligan’s generosity and mentorship make him an exceptional leader and star.

The Illinois Hotel & Lodging Association comprises more than 500 hotels throughout the state of Illinois. The Association represents hotels, motels, and other lodging facilities that employ thousands of associates throughout the state. IHLA member hotels provide good-paying jobs with great benefits to their associates, and IHLA has several programs to help recognize the contributions of those employees and to provide them with training programs to assist in their career advancement opportunities.

Coming Up In The February Online Hotel Business Review




Feature Focus
Social Media: Interacting with the Hotel Customer
Consider these astonishing numbers: 1.49 billion active monthly Facebook users. 1.1 billion active monthly YouTube users. 320 million active monthly Twitter users and nearly 400 million registered users on LinkedIn. 400 million active monthly Instagram users and 200 million active Google+ users. The power and reach of social media is an awesome force and it has transformed how hotels interact with their customers. In the past year, social media advertising spending increased 33.5% to nearly $24 billion dollars. Social networks are being utilized by hotels to reach more visitors, expand brand awareness, enhance brand reputation and to establish more direct and personal communication with their customers. Savvy hotel operators are adopting a comprehensive social media strategy, and there are several emerging trends to note. Video continues to be a powerful and influential element in social media marketing, with 70% of companies saying that it is their most effective marketing tool. Video generates a 62% higher engagement rate than photographs alone, and with new social sites like Meerkat and Periscope which offer live video streaming, those numbers will only increase. Sponsored content is another growing trend. Though advertorials have been around for decades, hotels are finding new ways to maximize the visibility of their content. Some are placing sponsored content on Facebook, or on influencer blogs. Another trend is the integration of a “Buy Now” button into social media websites. Customers will be able to make purchases without ever having to leave their favorite social sites. This development is a major convenience for customers and should also be an additional revenue source for hotels. The February Hotel Business Review will explore these issues and examine how some hotels are successfully integrating social media into their operations.