Appointments & Promotions

Ben Levin Promoted To Vice President

ATLANTA, GA. January 4, 2017 - HVS announced that Ben Levin has been promoted to Vice President. An integral member of the HVS Atlanta team for several years, Levin is recognized as an expert and trusted advisor to HVS clients in Georgia, Alabama, and throughout the region.

With a grandfather hailing from Cornell’s School of Hotel Administration and an uncle that served as past president of the International Society of Hospitality, Ben Levin had some strong voices guiding him toward a career in hospitality. He brings this heritage and heart to every hotel assignment as a key member of a team that delivers dependable, accurate, and efficient reports.

Levin published a comprehensive article, In Focus: Birmingham, Alabama, which provides excellent local insight highlighting the city’s economic performance. He has also been a featured speaker for the Hotel Sales and Marketing Association International (HSMAI) and HVS Hotel Market Connections.

According to Mike Brophy, Senior Vice President and Partner of HVS, “Ben’s extensive experience at mid-market and ultra-luxury hotels, combined with his superb field research, helps him navigate diverse challenges to formulate an authoritative conclusion concerning specific valuations and hotels’ feasibility.“

Prior to joining HVS, Ben held several positions in operational roles at the St. Regis Atlanta and the Microtel Inn & Suites in Tuscaloosa, Alabama. Ben graduated summa cum laude from the University of Alabama with a B.S. in Restaurant and Hospitality Management. Memberships during his university years included the Sigma Nu Fraternity, the Hotel and Restaurant and Convention Association (HARACA), and the Eta Sigma Delta National Hospitality Honors Society.

About HVS

HVS, the world’s leading consulting and services organization focused on the hotel, mixed-use, shared ownership, gaming, and leisure industries, celebrated its 35th anniversary in 2015. Established in 1980, the company performs 4,500+ assignments each year for hotel and real estate owners, operators, and developers worldwide. HVS principals are regarded as the leading experts in their respective regions of the globe. Through a network of more than 40 offices and more than 350 professionals, HVS provides an unparalleled range of complementary services for the hospitality industry. HVS.com

Media Contact:
Lizzette Casarin
Marketing Director
lcasarin@hvs.com
+1 (720) 244-7620

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.