Appointments & Promotions

The Lodge at Vail, a Rockresort Names Kate Grattan General Manager

VAIL, CO. December 26, 2016 – The Lodge at Vail, A RockResort today announced the appointment of Kate Grattan to general manager. Grattan brings more than 20 years of hospitality experience to the 165-room alpine property located in the iconic Vail Village, just steps from Gondola One.

"Kate is a ski resort veteran and passionate world-traveler who will bring leadership and wanderlust to her new role at The Lodge at Vail,” said Robert Tschupp, vice president of Vail and Beaver Creek Hospitality. “Kate not only speaks the hospitality language, she has her finger on the pulse of what ski and mountain enthusiasts crave most today and into the next generation.”

In her 17 years with Vail Resorts, Grattan has held various management and senior leadership positions including front desk agent, assistant general manager and general manager at resorts in Keystone, Vail and Breckenridge. Prior to joining The Lodge at Vail, Grattan was the general manager at One Skill Place, A RockResort in Breckenridge, Colo. where she was at the helm of the property’s grand opening in 2010. She began her career with Vail Resorts as a front desk agent at the Keystone Lodge & Spa, and was also the opening general manager for properties including Crystal Peak Lodge and the townhomes at Mountain Thunder Lodge in Breckenridge. Having always been passionate about the ski industry, she began her career at the American Ski Company at Sugarbush Resort in Warren, Vt. She also holds various property management licenses including Certified Manager of Community Associations (CMCA), Association Management Specialists (AMS), and Community Association Manager (CAM) within the state of Colorado.

“I’ve been to 55 countries and Vail always feels like a homecoming,” said Grattan, the avid skier and hospitality vet. “It's a true honor to lead the Vail vision at such an historic and iconic property.”

Grattan hails from Connecticut and graduated Cum Laude with a Bachelor of Arts in Anthropology from the University of Vermont. She loves activities that take her outdoors including hiking and skiing.

For more information on The Lodge at Vail, visit www.lodgeatvail.rockresorts.com.

About Kate Grattan

In her 17 years with Vail Resorts, Grattan has held various management and senior leadership positions including front desk agent, assistant general manager and general manager at resorts in Keystone, Vail and Breckenridge. Prior to joining The Lodge at Vail, Grattan was the general manager at One Skill Place, A RockResort in Breckenridge, Colo. where she was at the helm of the property’s grand opening in 2010. She began her career with Vail Resorts as a front desk agent at the Keystone Lodge & Spa, and was also the opening general manager for properties including Crystal Peak Lodge and the townhomes at Mountain Thunder Lodge in Breckenridge.

About RockResorts®

RockResorts®, a wholly owned subsidiary of Vail Resorts, owns and operates luxury resorts that offer casually elegant accommodations, lavish RockResorts Spas®, renowned golf courses all certified within the Audubon Cooperative Sanctuary program, award-winning dining and a variety of exciting outdoor adventures. The RockResorts collection includes The Arrabelle at Vail Square and The Lodge at Vail in Vail, Colo.; Hotel Jerome in Aspen, Colo.; The Osprey at Beaver Creek and The Pines Lodge in Beaver Creek, Colo.; La Posada de Santa Fe Resort & Spa in Santa Fe, N.M.; Snake River Lodge & Spa™ in Jackson Hole, Wyo.; and The Landings St. Lucia, Rodney Bay, St. Lucia. RockResorts grand openings include: One Ski Hill Place in Breckenridge, Colo. (June, 2010); Tempo Miami in Miami, Fla. (2010); Balcones del Atlántico, Las Terrenas, Dominican Republic (2010); and future RockResorts include: The Mansfield Inn at Stowe in Stowe, Vt., Rum Cay Resort Marina, The Bahamas; and the Third Turtle Club & Spa, Turks and Caicos.

About Vail Resorts

Vail Resorts, Inc., through its subsidiaries, is the leading mountain resort operator in the United States. The Company's subsidiaries operate the mountain resort properties of Vail, Beaver Creek, Breckenridge and Keystone mountain resorts in Colorado, Heavenly Mountain Resort in the Lake Tahoe area of California and Nevada, and the Grand Teton Lodge Company in Jackson Hole, Wyo. The Company's subsidiary, RockResorts, a luxury resort hotel company, manages casually elegant properties across the United States and the Caribbean. Vail Resorts Development Company is the real estate planning, development and construction subsidiary of Vail Resorts, Inc. Vail Resorts is a publicly held company traded on the New York Stock Exchange (NYSE: MTN). The Vail Resorts company website is www.vailresorts.com and the consumer website is www.snow.com.

Contact:
Kelly Ladyga
kladyga@vailresorts.com
303.404.1862

Liz Biebl
ebiebl@vailresorts.com
303.404.1856

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.