Appointments & Promotions

The Arrabelle at Vail Square, A Rockresort Welcomes Zach Meyers as General Manager

VAIL, CO. December 26, 2016 – The Arrabelle at Vail Square, A RockResort, is pleased to announce the appointment of Zach Meyers to general manager. With nearly 20 years of extensive knowledge and experience in the hospitality industry, Meyers is responsible for all operations at the award-winning property set at the base of Vail Mountain.

“Zach elevates the guest experience with the same vigor he demonstrates when commandeering the back country,” said Robert Tschupp, vice president of Vail & Beaver Creek Hospitality. “The Colorado native and avid outdoorsman has Vail Resorts in his DNA. In Wyoming, Zach curated Grand Teton Lodge Company with next-level vacationing, and is committed to re-imaging the great outdoors—and indoors—for future generations of Vail enthusiasts. The Arrabelle will be a more vibrant hotel with Zach’s invaluable knowledge of the Vail Valley and Vail Resorts."

Having spent more than 10 years with Vail Resorts, Meyers has held various roles throughout the company. Prior to joining The Arrabelle at Vail Square, Meyers was the director of hotel operations at Grand Teton Lodge Company overseeing Jackson Lake Lodge, Jenny Lake Lodge and Colter Bay Village in Grand Teton National Park, Wyo. Prior to that, he was the hotel director of operations and acting general manager at Hotel Jerome, previously a Vail Resorts RockResort property, in Aspen, Colo., and a national sales manager for the Beaver Creek Resort Properties Sales Department. He started his Vail Resorts career at SaddleRidge Lodge & Restaurant in Beaver Creek, Colo. Additional experience includes nine years in San Diego working at both the U.S. Grant Hotel and La Jolla Beach and Tennis Club.

“It is an absolute pleasure and honor to join the team at The Arrabelle,” said Meyers. “Guests can enjoy a sophisticated, elevated experience and a new level of luxury and personal service that will surely surpass expectations.”

Meyers is a native Coloradoan having grown up in Burlington, a small town out on the eastern plains. His appreciation for Vail and passion for skiing started early and grew during family ski vacations to Lionshead throughout his childhood. He graduated from San Diego State University with his Bachelor of Arts in English.

For more information on The Arrabelle at Vail Square, visit www.arrabelle.rockresorts.com.

About Zach Meyers

Having spent more than 10 years with Vail Resorts, Meyers has held various roles throughout the company. Prior to joining The Arrabelle at Vail Square, Meyers was the director of hotel operations at Grand Teton Lodge Company overseeing Jackson Lake Lodge, Jenny Lake Lodge and Colter Bay Village in Grand Teton National Park, Wyo. Prior to that, he was the hotel director of operations and acting general manager at Hotel Jerome, previously a Vail Resorts RockResort property, in Aspen, Colo., and a national sales manager for the Beaver Creek Resort Properties Sales Department.

About RockResorts®

RockResorts®, a wholly owned subsidiary of Vail Resorts, owns and operates luxury resorts that offer casually elegant accommodations, lavish RockResorts Spas®, renowned golf courses all certified within the Audubon Cooperative Sanctuary program, award-winning dining and a variety of exciting outdoor adventures. The RockResorts collection includes The Arrabelle at Vail Square and The Lodge at Vail in Vail, Colo.; Hotel Jerome in Aspen, Colo.; The Osprey at Beaver Creek and The Pines Lodge in Beaver Creek, Colo.; La Posada de Santa Fe Resort & Spa in Santa Fe, N.M.; Snake River Lodge & Spa™ in Jackson Hole, Wyo.; and The Landings St. Lucia, Rodney Bay, St. Lucia. RockResorts grand openings include: One Ski Hill Place in Breckenridge, Colo. (June, 2010); Tempo Miami in Miami, Fla. (2010); Balcones del Atlántico, Las Terrenas, Dominican Republic (2010); and future RockResorts include: The Mansfield Inn at Stowe in Stowe, Vt., Rum Cay Resort Marina, The Bahamas; and the Third Turtle Club & Spa, Turks and Caicos.

About Vail Resorts

Vail Resorts, Inc., through its subsidiaries, is the leading mountain resort operator in the United States. The Company's subsidiaries operate the mountain resort properties of Vail, Beaver Creek, Breckenridge and Keystone mountain resorts in Colorado, Heavenly Mountain Resort in the Lake Tahoe area of California and Nevada, and the Grand Teton Lodge Company in Jackson Hole, Wyo. The Company's subsidiary, RockResorts, a luxury resort hotel company, manages casually elegant properties across the United States and the Caribbean. Vail Resorts Development Company is the real estate planning, development and construction subsidiary of Vail Resorts, Inc. Vail Resorts is a publicly held company traded on the New York Stock Exchange (NYSE: MTN). The Vail Resorts company website is www.vailresorts.com and the consumer website is www.snow.com.

Contact:
Rachael Woods
rwoods1@vailresorts.com
303.404.1846

Lesli Carlson
lcarlson@vailresorts.com
303.404.6472

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.