Business & Finance

HP Hotels to Manage Home 2 Suites in Conway, Arkansas

CONWAY, AR. December 21, 2016 - HP Hotels, a full-service third-party hotel management company, announced today that it has been awarded the management contract for the Home2 Suites by Hilton in Conway, Arkansas. The 83-room hotel will officially open in early 2017. Charles Oswald, HPs President and Chief Operating Officer, made the announcement.

Set off I-40, the extended-stay hotel is close to restaurants and shops, including Lewis Crossing retail store. Kimberly-Clark, Snap-On, and other Fortune 500 companies are less than three miles away and the University of Central Arkansas and Central Baptist College are just minutes away

We are pleased to be taking on our first Home2 Suites in a state and a city where we already have a presence, said Oswald. We look forward to putting that market knowledge to work and leveraging the propertys strengths to position it as a market leader in its segment.

About HP Hotels Management, Inc.

HP Hotels is a 3rd party management group with a portfolio of more than 30 hotels in 13 states comprised of Hilton, Marriott, InterContinental, Starwood, Choice, and Independent full-service and select- service hotels. With significant expertise in operations, asset management and profitability, HP has earned preferred hotel management company status with name brand hotel chains while ranking among the Top 50 largest Hotel Management Companies in the United States.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Its leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Its the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.