Acquisitions & Hotel Openings

Residence Inn & Fairfield Inn & Suites-Charlotte Airport Opens in North Carolina

Midas Hospitality, a St. Louis management team, to oversee property

CHARLOTTE, N.C. December 19, 2016 - A dual-branded Residence Inn & Fairfield Inn & Suites by Marriott-Charlotte Airport property recently opened at 2220 West Tyvola Rd. in Charlotte, NC. The hotel, which was developed by MJM Group of Raleigh, NC, is owned by Novus Development LLC of Raleigh, NC and will be managed by premier hotel management group Midas Hospitality of St. Louis, MO.

The new 204-room hotel cost $25 million and consists of a 113-room Residence Inn by Marriott and a 91-room Fairfield Inn & Suites by Marriott. The hotels jointly feature an outdoor swimming pool, a large fitness center, and 2,250-square-foot meeting space. Both properties offer various complimentary services including breakfast, Wi-Fi and airport shuttle.

The dual-branded hotel is located minutes from Charlotte Douglas International Airport and offer convenient access to the Charlotte Premium Outlets, Carowinds Amusement Park, Bank of America Stadium, Time Warner Cable Arena, and NASCAR Hall of Fame.

“The dual-brand concept, backed by one of the industry’s best brand Marriott, will serve both the extended stay and transient customers in the Charlotte Airport market,” said Kurt Furlong, Midas Hospitality’s Principal and Executive Vice President of Sales and Marketing.

Founded in 2006, Midas Hospitality has developed, opened and currently manages numerous properties including 30 hotels in 11 states. The company serves global brands including Hilton, IHG, Marriott, and Starwood. Midas Hospitality’s headquarters are located at 1804 Borman Circle Dr. in Maryland Heights, Mo. For more information, call (314) 692-0100 or visit http://www.midashospitality.com.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.