Appointments & Promotions

LBA Hospitality Appoints Emily Thomas Director of Sales for Homewood Suites Chattanooga-Hamilton Place

CHATTANOOGA, TN. December 15, 2016 – LBA Hospitality, a full-scale hotel management, development and consulting firm, has appointed Emily Thomas director of sales of Homewood Suites by Hilton Chattanooga-Hamilton Place.

Thomas will head the sales department by fostering new and existing customer relationships within the Chattanooga community. She most recently served as the sales coordinator at DoubleTree by Hilton Decatur Riverfront and previously worked at Embassy Suites Tuscaloosa Downtown and the Tuscaloosa Tourism and Sports Commission.

“Thomas brings a wealth of Hilton brand knowledge, southern hospitality and a fresh approach to the property," President Beau Benton said. “Those assets and the property’s recent renovation are a winning combination for LBA and the Chattanooga area."

The recently renovated Homewood Suites Chattanooga offers 76 spacious one- and two-bedroom suites with new kitchen cabinetry, stainless steel appliances and beds. Each of the property’s public spaces, including the outdoor patio, have been refreshed. The hotel is conveniently located three miles from Lovell Field Airport and a short distance from attractions such as Hamilton Place Mall, Chattanooga Aquarium, Ruby Falls and Rock City.

About LBA Hospitality

Founded in 1973, LBA Hospitality is a full-scale hotel management, development and consulting firm. With more than 60 properties in 10 states, LBA Hospitality is the premier hotel developer for the Southeast. For more information, visit www.lbahospitality.com.

Contact:
Stephanie Fisher
Stephanie@msquaredpr.com
404-303-7797

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.