Acquisitions & Hotel Openings

Urgo Hotels & Resorts and Ensemble Hotel Partners Open 159-Room Marriott Ithaca, New York

BETHESDA, MD./ BROOKLYN, N.Y. December 15, 2016 – A joint venture between Urgo Hotels & Resorts and Ensemble Hotel Partners announced the opening of the 10-story, 159-room, full-service Marriott Hotel in downtown Ithaca, New York. Located at the eastern entrance to the Ithaca Commons, a newly renovated pedestrian indoor and outdoor mixed-use development and entertainment district anchoring the downtown core, the hotel sits on the doorsteps of Cornell University and Ithaca College. The joint venture developed and owns the project, and the hotel will be managed by Urgo Hotels & Resorts.

“The Marriott Ithaca will act as a gateway to the newly renovated commons in downtown Ithaca, with its numerous restaurants, retail and entertainment options. When designing the project, we focused on the architecture and interior design to incorporate aspects of the local community and Cornell, including custom guestrooms and a lobby that acts as gathering place for hotel guest and locals alike” said Mathew Jalazo, vice president of development at Urgo. “Furthermore, this is Ithaca’s first new hotel in downtown in more than 10 years and the only Marriott-branded hotel located downtown. We believe the combination of the strength of the Marriott brand and the quality of the hotel’s facilities and amenities, along with its unique location, will allow the property to outperform its competitive set in a short period of time.”

The 159-room full-service Marriott hotel features a 10-story design on 8,430 square feet of land with a state-of-the-art fitness center and Monks on the Commons, a restaurant and bar with indoor/outdoor seating located on the pedestrian commons boasting floor-to-ceiling windows with views of Cornell and the surrounding downtown amenities. The hotel has approximately 3,000 square feet of meeting/function space on the second floor with floor-to-ceiling windows and guestrooms on the second level and floors three through ten.

“While this marks our first entry into Ithaca, this is our 16th property in the New York metro area and our 17th Marriott family branded hotel,” Jalazo added. “2016 has been a record year for Urgo. The Ithaca Marriott will be the sixth new development property we opened this year, with our seventh opening next week.”

“Our portfolio has grown more than 28 percent in 2016 to a total of 46 properties and approximately 6,600 rooms, including all owned, third-party management and under development projects contracts,” Jalazo noted. “Our pipeline remains quite full, with six properties under construction and five in the development phase, and we expect to enjoy similar growth in 2017.”

About Urgo Hotels & Resorts

Urgo Hotels & Resorts is a Bethesda, Md.-based hotel company that develops, owns and/or operates distinctive and unique hotels and resorts in major markets and resort locations in the U.S., Canada and the Caribbean. The current portfolio is comprised 45 hotels with approximately 6, 660 rooms, including six hotels under construction totaling 810 rooms and five hotels under development with 874 rooms. The company develops, builds and operates for its own account, as well as provides third-party management and asset management services. Additional information about the company may be found at www.urgohotels.com.

About Ensemble Hotel Partners

Ensemble Investments, LLC (“Ensemble”) is a privately-held firm specializing in commercial real estate investment, development, and management. Owners and Managing Directors Kam Babaoff, Michael Moskowitz, and Randy McGrane founded the company in 1990 and have since established a diverse portfolio consisting of hotel, medical, and general office assets through its wholly-owned subsidiaries. The company has established a portfolio containing over fifty commercial properties thus far. Ensemble Hotel Partners has a long-standing history of maximizing investment returns through the development and repositioning of hotel assets, while adding value to their respective communities. A trusted partner, Ensemble consistently delivers superior hotel experiences and exceptional returns on investments among premium hotels across the country, making the company one of the industry's hospitality leaders. With its expertise and proven track record, Ensemble has fostered strategic partnerships with global brands and boutique operators to acquire, develop, and manage hospitality assets successfully in a constantly evolving market. Ensemble optimizes the long-term value of these assets by capitalizing on the management expertise of top hospitality professionals.

Contact:
Chris Daly
chris@dalygray.com
(703) 435-6293

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.