Business & Finance

John Fareed Hospitality Consulting LLC Joins Horwath HTL Americas

ORLANDO, FL. December 14, 2016 - John Fareed, MSc CHME ISHC, Principal of John Fareed Hospitality Consulting LLC (JFHC), announced today that his firm has joined Horwath HTL, the world's largest and most experienced hospitality consulting brand which has forty-five offices in thirty-nine countries.

JFHC is an independent hospitality consulting firm based in Orlando, Florida, focused on new openings, repositioning and turnarounds. Over the past twenty years, Fareed's advisory clients have included global brands, lenders, developers, REIT's, management companies, investors, and owners.

John Fareed is a well-known and respected industry figure, who holds many prestigious offices in some of hospitality's best known associations. Fareed is Chairman of the Hospitality Sales and Marketing Association International (HSMAI) Foundation and is President of the International Society of Hospitality Consultants (ISHC). He is also an Adjunct Professor at the Institut de Management Hôtelier International at the École Supérieure des Sciences Economíques et Commerciales. Located in Paris, this institute is one of Europe's preeminent business schools, recognized worldwide for offering Europe's leading hospitality management MBA program. Fareed holds two postgraduates including a Master of Science degree in Hospitality Management from the Dublin Institute of Technology's School of Hospitality Management and Tourism in Dublin, Ireland, as well as professional designations from ISHC and HSMAI.

Robert Hecker, Chairman of Horwath HTL said, "We are proud and honored to welcome John Fareed Hospitality Consulting to the Horwath HTL family. John and his team are internationally recognized experts in the field of hospitality consulting and their profile represents exactly the caliber of firm we are looking to join Horwath HTL."

About Horwath HTL:

Horwath HTL (Hotels Tourism and Leisure) is the world's oldest, largest and most experienced hotel, tourism and leisure-consulting brand, with forty-five offices in thirty-nine countries. Horwath HTL is a member of Crowe Horwath International-a professional association of accounting and management consulting firms founded in New York in 1915-currently ranked among the top ten international professional service groups with offices in 586 cities in 108 countries.

Media Contacts:
In the US:
Leora Halpern Lanz
Leora@LHLCommunications.com
516.680.8529
skype: LeoraLanz

In the UK:
James Chappell
jchappell@horwathhtl.com
+44 784.338.0525
skype: JamesPChappell

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.