Hilton Waikoloa Village Announces Matthew Lane as Director of Front Office Operations

• 
  SAVE
• 
  SHARE
• 
  TEXT SIZE
• 
  PRINT
• 
  COMMENT
• 
  PDF

. July 16, 2015

WAIKOLOA, HI. July 16, 2015 - Hilton Waikoloa Village, a Pacific playground located on Hawaii, the Big Island, proudly welcomes Matthew Lane as director of front office operations. Lane will concentrate on guest satisfaction and service standards while providing senior leadership to Hilton team members.

“We are excited to add Matthew to our executive team,” said Debi Bishop, general manager, Hilton Waikoloa Village. “His work in high-end Hilton hotels gives him the knowledge and experience to enhance our guest customer service.”

In his new role, Lane will oversee all front office operations including guest service initiatives, corporate marketing programs and financial profitability while monitoring and developing team member performance. Departments of responsibility include front desk, concierge, communications, valet parking, transportation, and luggage service encompassing more than 80 team members.

Joining the Hilton Waikoloa Village team from New York City, Lane most recently served as director of front office operations at Millennium Hilton Hotel. Improving the hotel's financial performance and guest services, Lane was named Executive of the Year in 2014. With over 5 years of experience in hotel management, Lane's career also includes various management roles at the famed Waldorf Astoria Hotel in New York, where he achieved four promotions in three years while managing operations for more than 1,400 rooms.

Lane holds a business administration degree in hotel, restaurant and tourism management from the University of Denver. He is relocating to Hawaii Island from New York City and is looking forward to exploring all that Hawaii has to offer.

The award-winning Hilton Waikoloa Village is an alluring destination unto itself. The resort offers island hospitality with 1,241 beautifully appointed guest rooms and beautiful vistas of Waiulua Bay. Amenities include three freshwater swimming pools; an ocean-fed snorkeling lagoon; waterfalls and waterways; locally inspired treatments at the Kohala Spa; the Dolphin Quest educational center; nine dining outlets; a Museum Walkway; the Club Keiki children's program; Legends of Hawaii Luau; an 18-hole seaside putting course and an expansive tennis complex. Hilton Waikoloa Village and Waikoloa Beach Resort are gateways to cultural immersion, engaging travelers in the area's rich history through such interactive entertainment as hula and ukulele lessons and historic Petroglyph tours. Adventures within Waikoloa Beach Resort range from two championship golf courses to world-class shopping and activities at Queens' Marketplace and Kings' Shops.

For more information about Hilton Waikoloa Village, visit www.waikoloavillage.hilton.com or call +1 808 886 1234. To download images visit http://news.hilton.com/waikoloavillage.

About Hilton Hotels & Resorts

Founded in 1919 as the flagship brand of Hilton Worldwide, Hilton Hotels & Resorts continues to build upon its legacy of innovation by developing products and services to meet the needs of savvy global travelers at more than 550 hotels across six continents. Hilton is the stylish, forward-thinking global leader in hospitality with Team Members shaping experiences in which every guest feels cared for, valued and respected. Access the latest news at news.hilton.com and begin your journey at www.hilton.com or www.hilton.com/offers for the latest hotel specials. Hilton Hotels & Resorts is one of Hilton Worldwide's 12 brands.