Acquisitions & Hotel Openings

DelMonte Hotel Group Opens 136-room Hilton Garden Inn in Rochester, New York

ROCHESTER, N.Y. and MCLEAN, VA. July 2, 2015 - Hilton Garden Inn, Hilton Worldwide's (NYSE: HLT) award-winning brand of peaceful and energizing hotels, announced today the opening of Hilton Garden Inn Rochester/University & Medical Center representing an addition to the brand's growing portfolio of more than 625 hotels worldwide.

Hilton Garden Inn Rochester/University & Medical Center is owned and managed by DelMonte Hotel Group.

"Our knowledgeable and dedicated team is pleased to welcome guests to the new Hilton Garden Inn Rochester/University & Medical Center," said Don Stubblebine, general manager. "This location is in the heart of a variety of businesses, historical attractions and medical centers, and our hotel provides comfortable and convenient accommodations for guests during their stay."

Hilton Garden Inn Rochester/University & Medical Center is located within walking distance to the University of Rochester and Highland Park. Popular area attractions include the National Museum of Play, the Memorial Art Gallery and the Susan B. Anthony House. Guests will enjoy the warm appreciative Hilton Garden Inn Team Members for additional local area recommendations.

The Hilton Garden Inn brand is named "Highest in Guest Satisfaction Among Upscale Hotel Chains" by J.D. Power and offers the high-end amenities and welcoming services for travelers to sleep deep, stay fit, eat well and work smart while on the road. All Hilton Garden Inn guests will see why Life's Better at the GardenTM through amenities offered at each Hilton Garden Inn location, including complimentary Wi-Fi throughout the hotel, a 24-hour business center with Print SpotsTM remote printing, a state-of-the-art fitness center, and an indoor pool. The hotel also features four meeting rooms offering more than 3,600 square feet of flexible meeting space for up to 300 people.

Grappa® offers a full cooked-to-order breakfast, lunch and dinner, as well as cocktails*, and evening room service. The Pavilion Pantry® is open 24 hours and features a complete selection of salty snacks, sweet treats, cold beverages, and frozen, microwaveable packaged items.

All 136 guest rooms boast the brand's signature bedding featuring fresh, white duvets and crisp linens; a spacious and clutter-free work desk with an ergonomic desk chair; and an in-room "hospitality center" with a mini fridge, microwave oven and Keurig coffee maker.

Hilton Garden Inn Rochester/University & Medical Center participates in Hilton HHonors®, the only hotel loyalty program that allows members to earn Points & Miles® on the same stay and No Blackout Dates on reward stays. HHonors members always get our lowest price with our Best Price Guarantee, along with HHonors Points, digital check-in and no booking fees only when they book directly through Hilton.

For more information or to make reservations, please visit Hilton Garden Inn Rochester/University & Medical Center or call +1 585 424 4404.

Read more about Hilton Garden Inn at www.hgi.com and news.hgi.com.

About Hilton Garden Inn

Hilton Garden Inn is the award-recognized, peaceful and energizing hotel brand that continually strives to ensure today's busy travelers are appreciated and have everything they need to be most productive on the road. Hilton Garden Inn offers the amenities and services for travelers to sleep deep, stay fit, eat well and work smart during their stay. Approachable and professional team members operating at over 625 hotels around the world are committed to providing a welcoming and dependable hotel experience for every guest, every time which is reflected in the satisfaction promise to do whatever it takes to ensure every guest is satisfied, or they don't pay. You can count on us. Guaranteed™. With Hilton's award-winning digital check-in with room selection tool, Hilton HHonors members can log into their accounts and choose their exact room from a digital floor plan, as well as customize their room prior to arrival with amenity requests. The service is available for 650,000+ rooms at more than 4,100 properties across 11 brands worldwide. Visit www.hgi.com or news.hgi.com for more information about our locations.

About Hilton Worldwide

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of twelve world-class global brands is comprised of more than 4,350 managed, franchised, owned and leased hotels and timeshare properties, with more than 720,000 rooms in 94 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Visit news.hiltonworldwide.com for more information

Contact:
Don Stubblebine, General Manager
Hilton Garden Inn Rochester/University & Medical Center
don.stubblebine@hilton.com
585-424-4404

Jennifer Hughes
jennifer.hughes@hilton.com
901 374 6518

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.