Hilton Hotels & Resorts Announces Recipients of 2014 Hilton Brand Awards
Hilton's Flagship Brand Honors Hotels Globally for Outstanding Achievements
MCLEAN, VA. - April 20, 2015. Hilton Hotels & Resorts, the flagship brand of Hilton Worldwide with more than 550 hotels across six continents, today announced winners of Hilton Brand Awards for 2014. Through these awards, Hilton Hotels & Resorts properties worldwide are recognized for their high performance, with five properties receiving the highly coveted Connie Award, named in honor of the brand's founder Conrad Hilton.
"As a global industry leader, Hilton Hotels & Resorts Team Members are committed to quality experiences for our guests," said Rob Palleschi, global head, full service brands, Hilton Worldwide. "These awards present an opportunity to highlight our hotels and resorts that best exemplify outstanding service, and provide hospitality that ensures every guest feels cared for, valued and respected."
Each year, Hilton recognizes hotels that excel in multiple categories including overall service, marketing, brand culture and housekeeping. The awards are divided amongst four regions (Americas, Asia Pacific, Europe, and Middle East & Africa) with many of the Americas awards presented in two categories: small hotels (less than 500 guest rooms) and large hotels (500 or more guest rooms). The Connie Award is presented to the top-performing hotels in the Hilton portfolio that excel in three key areas: quality assurance audits measuring brand standards, cleanliness and property condition; customer scores rating staff service; and guest loyalty.
Hilton Hotels & Resorts celebrates the following 2014 award recipients:
Connie Award
- Large Hotel: Hilton Columbus Downtown
- Small Hotel: Hilton Phoenix Chandler
- International Hotels: Hilton Shijiazhuang, Hilton Imperial Dubrovnik and Hilton Marsa Alam Nubian Resort
Award of Excellence
- Large Hotels: Hilton Americas-Houston, Hilton Orlando Bonnet Creek, Hilton Omaha, Hilton Orlando and Hilton Cincinnati Netherland Plaza
- Small Hotels: Hilton Dallas/Southlake Town Square, Hilton Lima Miraflores, Hilton Scranton & Conference Center, The Inn at Penn, a Hilton Hotel and The Waterfront Beach Resort, a Hilton Hotel
- International Hotels: Hilton Hangzhou Qiandao Lake Resort, Hilton Beijing Capital Airport, Hilton Moorea Lagoon Resort and Spa, Hilton Chennai, Hilton Queenstown Resort & Spa, Hilton Bursa Convention Center and Spa, Hilton Dalaman Sarigerme Resort & Spa, Hilton Frankfurt Airport, Hilton at St. George's Park, Burton upon Trent, Hilton Prague Old Town, Hilton Sharm Dreams Resort, Hilton Sharm Waterfalls Resort, Madinah Hilton, Hilton Ras Al Khaimah Resort & Spa and Hilton Dubai Jumeirah Resort
Food & Beverage Awards
Highest SALT (Satisfaction and Loyalty Tracking) Score:
- Large Hotel: Hilton Cincinnati Netherland Plaza
- Small Hotel: Hilton St. Augustine Historic Bayfront
- International Hotels: Hilton Hangzhou Qiandao Lake Resort, Adana HiltonSA and Hilton Marsa Alam Nubian Resort
Most Improved:
- Large Hotel: Hilton Hawaiian Village Waikiki Beach Resort
- Small Hotel: Hilton Villahermosa & Conference Center
- International Hotels: Hilton Hanoi Opera, Hilton Southampton and Hilton Addis Ababa
Housekeeping Awards
Highest SALT Score:
- Large Hotel: Hilton Columbus Downtown
- Small Hotel: Hilton Nashville Downtown
- International Hotels: Hilton Hangzhou Qiandao Lake Resort, Hilton at St. George's Park, Burton upon Trent and Hilton Marsa Alam Nubian Resort
Most Improved:
- Large Hotel: Hilton Fort Lauderdale Marina
- Small Hotel: Hilton Harrisburg
- International Hotels: Hilton Colombo, Hilton Newport and Makkah Hilton Towers
Make It Right Awards
Highest SALT Score
- Large Hotel: Hilton Columbus Downtown
- Small Hotel: Hilton Phoenix Chandler
- International Hotels: Hilton Hangzhou Qiandao Lake Resort, Hilton Imperial Dubrovnik and Hilton Marsa Alam Nubian Resort
Most Improved
- Large Hotel: Pointe Hilton Squaw Peak Resort
- Small Hotel: Hilton Stamford Hotel & Executive Meeting Center
- International Hotels: Hilton Colombo, Hilton Edinburgh Grosvenor and Makkah Hilton Towers
Annual Blue Energy Award recognizes the properties that best demonstrate the brand's Blue Energy Culture through activities and accomplishments in five areas: guest relations, team member relations, community relations/Bright Blue Futures, sustainability and contribution to the H360 Community website.
- Large Hotel: Hilton Americas-Houston
- Small Hotel: Hilton Montreal/Laval
- International Hotels: Hilton Shijiazhuang, Hilton Prague Old Town and Hilton Sharm Waterfalls Resort
Best Launch Marketing Campaign honors teams that engineer the successful launch of a new hotel, hotel conversion, major renovation or new hotel facility (such as a restaurant or spa) using both traditional and digital tactics.
- Americas: Hilton Harrisburg
- International Hotels: Hilton Tokyo, Hilton Istanbul Bomonti Hotel & Conference Center and Hilton Suites Makkah
Best Social Media Engagement
- Americas: Hilton Waikoloa Village
- International Hotels: Hilton Beijing Capital Airport, Hilton Molino Stucky Venice and Hilton Ras Al Khaimah Resort & Spa
Best Tactical Marketing Campaign to Drive Revenue
- Americas: Hilton Waikoloa Village
- International Hotels: Hilton Fukuoka Sea Hawk, Hilton London Gatwick Airport and Hilton Alexandria Green Plaza
Leader of the Year Award presented to the nominated General Manager, Hotel Manager or Resident Manager that best represents the Hilton Brand Values and Promise in their hotel, with their management company and in the community.
- Americas: Joe Palmieri (Hilton Americas - Houston)
- International Hotels: Grace Lau (Hilton Guangzhou Tianhe), Rainer Gieringer (Hilton Budapest) and Ahmed Salama (Hilton Pyramids Golf Resort)
Community Service Award
- Americas: Hilton Los Cabos Beach & Golf Resort
- International Hotels: Hilton Guangzhou Tianhe, Hilton Prague, Hilton Edinburgh Airport, Hilton Pyramids Golf Resort and Transcorp Hilton Abuja
Living Sustainably Award
- Americas: Hilton Chicago
- International Hotels: Hilton Singapore, Hilton Shijiazhuang, Hilton London Gatwick Airport and Hilton Sharjah
H360 Web Community Award presented to properties that demonstrate outstanding utilization of the internal website, percentage of active Team Members and engagement.
- Americas: Hilton Santo Domingo
- International Hotels: Hilton Haikou Meilan, Hilton London Gatwick Airport and Marsa Alam Nubian Resort
About Hilton Hotels & Resorts
Founded in 1919 as the flagship brand of Hilton Worldwide, Hilton Hotels & Resorts continues to build upon its legacy of innovation by developing products and services to meet the needs of savvy global travelers at more than 550 hotels across six continents. Hilton is the stylish, forward-thinking global leader in hospitality with Team Members shaping experiences in which every guest feels cared for, valued and respected. Access the latest news at news.hilton.com and begin your journey at www.hilton.com or www.hilton.com/offers for the latest hotel specials. Hilton Hotels & Resorts is one of Hilton Worldwide's 12 brands.
About Hilton Worldwide
Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of twelve world-class global brands is comprised of more than 4,300 managed, franchised, owned and leased hotels and timeshare properties, with more than 715,000 rooms in 94 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Visit news.hiltonworldwide.com for more information.
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