Radisson in Cross Keys Wins President's Award

• 
  SAVE
• 
  SHARE
• 
  TEXT SIZE
• 
  PRINT
• 
  COMMENT
• 
  PDF

. March 13, 2015

Cross Keys, Maryland, March 13, 2015 - Greenwood Hospitality Group announced today that the Radisson hotel in Cross Keys, Maryland was presented with the 2014 Presidents Award. The hotel was selected from more than 440 Radisson hotels globally. The announcement was made by Thomas Conran, Principal of Greenwood, the company that manages the property.

The Presidents Award is presented to the properties that achieved top scores in guest satisfaction as measured by guest feedback for cleanliness and consistency in meeting (and often exceeding) the brand's product quality standards. Javier Rosenberg, chief operating officer for Radisson Americas, presented the award to Tom Cook, General Manager of the Cross Keys Radisson at the company's recent annual business conference.

The Radisson at Cross Keys features 147 hotel rooms or suites. It is situated in scenic Roland Park, one of the city's most historic and prestigious neighborhoods. Located just minutes from I-83 and the Baltimore Beltway, the hotel is close to the Maryland Zoo, Johns Hopkins University and the beautiful Baltimore Inner Harbor.

“Our goal is for each and every guest to have a memorable experience," said Conran. "We want every guest to know that we are not just a hotel, but a place that they can feel right at home. This award is a testament to the exceptional teamwork demonstrated by our caring ambassadors at the Radisson Hotel in Cross Keys.”

This award recognizes those hotels and resorts that have consistently provided exceptional guest satisfaction and brand engagement with top scores the following areas: service performance index, product performance index, loyalty performance index, problem resolution rate, and cleanliness and conditions. The President's Award has become the symbol of outstanding quality for Radisson.

About Radisson

Radisson is one of the world's leading global hotel brands. Radisson offers an upscale hotel experience serving both business and leisure guests with a range of World of Radisson features that are empathetic to the challenges of modern travel, including the 100 percent Guest Satisfaction Guarantee. Radisson is in the final stages of a brand-wide renovation, aimed at refreshing the portfolio across its hotels in the Americas by 2016.

About Greenwood Hospitality Group

Greenwood Hospitality is based in Denver, with offices in Hartford, CT, Harrisburg, PA and Houston. Specializing in the acquisition, repositioning and management of upscale, full-service and select-service hotels throughout the United States, Greenwood is a preferred management partner for various brands, including Marriott, Hilton, IHG, Hyatt and Radisson. The company's 14-property portfolio includes over 2,460 rooms and 2,100 ambassadors. Greenwood's vision as articulated by its principals, who together have 125 years of industry investment and management experience, is to set new excellence standards regarding property and asset management and the relationship it forges with its investors, property level associates, and the communities in which they work.