Four Seasons Resort Maui at Wailea Introduces GEM Role to Serve Top Suite Guests

Guest Experience Manager's Goal is to Create One-of-a-Kind “WOW” Complete Suite Experience for Luxury Seeking Travelers

. March 02, 2015

Maui, HI - March 2, 2015 - Four Seasons Resort Maui at Wailea has announced the appointment of Shermaine Rodrigues to the senior position of Guest Experience Manager (GEM), a new role at the Resort created to focus solely on handling the myriad needs of top-level suite guests.

This position is part of the luxury Resort's Complete Suite initiative, an inclusive experience that is offered to guests who choose to stay in a residential or ocean-front suite, the largest and most spectacular of Maui accommodations. Guests enjoy an array of intriguing extras including double round-trip transportation, private in-suite dinner, daily breakfasts and many more amenities.

“The Complete Suite Experience is like a 'hotel within a hotel' and the GEM position is pivotal because it allows us to connect with guests, to learn their preferences, to anticipate their needs, and to arrange personalized experiences,” says Mark Simon, Four Seasons Resort Maui's marketing director.

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