Concierge Leader, Virginia Casale, Joins Hospitality Excellence as Director of Global Education

. December 24, 2014

Fort Lauderdale, Florida - December 24, 2014 - Hospitality Excellence, Inc., is continuing to expand their Guest Experience Management team with the addition of Virginia Casale as Director of Global Education. Madame Casale, the Immediate Past President of Les Clefs d'Or International, the prestigious professional hotel concierge association representing the top concierges in the world, will focus on the education, skills and behaviors essential to exceptional service delivery in any industry in this new role.

Madame Casale's work and expertise in the hospitality and tourism industries for more than 30 years has placed her at the top of her profession. She rose to the coveted international leadership of Les Clefs d'Or, with over 4000 members in 60 countries, as only the second woman to do so in 62 years and the first Canadian. Les Clefs d'Or Canada recognized her contributions recently with honorary membership for her leadership and service.

Her hospitality career with brands such as Loews, Hyatt, Delta and Sofitel included overseeing the success of 3 hotel openings, international workshops and training in the USA, Japan, New Zealand, London and Qatar and she was a featured speaker at the HORECAVA Event in Amsterdam on the She -Economy. Her passion for education and mentoring future hospitality leaders also inspired her to launch and support student programs in Austria, India, South Africa, Middle East and Indonesia. Madame Casale is a graduate of McGill University in Languages and Literature, with honors in Italian and is fluent in four languages.

"Madame Casale's extraordinary leadership in the concierge profession worldwide and her passion for inspiring others in the hospitality industry and beyond bring a powerful new set of skills, pedigree and experience to our team," notes Roberta Nedry, President and Founder of Hospitality Excellence, Inc. " As we expand into many other industries in guest and customer experience management, clients will find Virginia's credentials and level of insight to be of great organizational value." Ms. Nedry noted Virginia would be leading the firm's global education efforts for both onsite and online training.

To contact Madame Casale or for more information about Hospitality Excellence, Inc., please visit www.hospitalityservicetraining.com or email [email protected].

About Hospitality Excellence

HEI Experience leaders have their fingers on the pulse of what matters in any Guest Experience and tune in to worldwide service excellence examples and strategies through their international work in exceptional service delivery. They provide Guest and Customer Service consulting, evaluation, design, education and training for those that seek excellence at every point of contact.

The Hospitality Excellence team understands all facets of Guest Experience Management and deploys their unique 3D Service methodology as a successful business strategy for internal and external service delivery in all industries. Services include experience analysis, mapping and design, onsite and online training, service evaluation, service standards and initiatives, recognition programs and service leadership. Contact the HEI team at 877 GEM-3D07( 877 436-3307) or [email protected] or visit www.hospitalityservicetraining.com.

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