hotel SystemsPro Appoints Daphne Dickson Vice President of Customer Satisfaction
Dickson Builds on 10 Years of Operations Experience; Heads Professional Support Division for Leading Web-Based Hospitality Solutions Provider
Atlanta - July 24, 2014 - hotel SystemsPro announced it appointed Daphne Dickson Vice President of Customer Satisfaction. Dickson is a 10-year hospitality veteran with extensive operations and support experience. In her VP role, she will oversee support for the company's hotel SalesPro, hotel Sales & CateringPro, hotel ServicePro, hotel WebSpace and hotel ProposalPro products. Dickson is based in hotel SystemsPro's Atlanta headquarters. hotel SystemsPro is a leading provider of ASP-based enterprise hotel sales software, sales and catering systems, maintenance automation, and guest service solutions.
Dickson's goal: every team member will support all hotel SystemsPro products
"It was an easy decision to promote Daphne to lead hotel SystemsPro's customer service division. She has a solid sales and catering operations background. Daphne developed impressive management and client service abilities in her nine years with us," said hotel SystemsPro Principal Lana Perkins. Her goal is to strengthen and diversify the company's technical support staff so each team member can support all hotel SystemsPro solutions.
Dickson started her hotel career as catering manager for a large full-service property in Atlanta. "Hotel operations is a 24/7 job for property staff. Our support team works very hard to make life easier for each of our clients. Providing quality service is the hotel SystemsPro promise. We will make future changes to further enhance our ability to serve our users more comprehensively."
Ideal for management companies with expanding portfolios
Dickson said. "Our solutions are ideal for management companies with expanding portfolios. Our professional team members are hotel people with specific talents to support our clients. As VP of Customer Satisfaction, my focus is to expand my team's skills so everyone can support all of our products."
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
