Customer Service at Your Fingertips, Says Grand Hyatt New York

Hyatt's Luxury Midtown Hotel Launches Free Mobile App to Facilitate Guest In-Room Requests

. March 20, 2014

NEW YORK - March 20, 2014 - Grand Hyatt New York today announced the official launch of its free mobile app, Hyatt Guest, designed to streamline in-room requests for guests. Following check-in, guests now have the option to submit all in-room requests, such as complimentary room and bath items, via the mobile app. Upon submission, guests receive real-time updates on the status of their request(s), with delivery within 10 minutes or less.

Hyatt Digital Experience Lab, the New York-based product development team that designed the app, has been closely working with Grand Hyatt New York General Manager, Mark Pardue, and his teams in housekeeping, rooms, training, front office and guest experience for the past nine months to test and officially launch the mobile app. “While we will continue to improve and evolve the mobile app to meet guest needs, its launch underscores our passion to understand how our guests live, work and play, and subsequently deliver technologies that match those patterns and behaviors,” said Pardue. “If you can hail a New York City taxi cab via your mobile phone, then you should be able to enhance your stay at our hotel using similar technology. It's customer service at your fingertips.”

Hyatt Guest is available for free download via the Apple App Store or Google Play. It requires a simple login to verify the guest's reservation. Upon login, guests can browse more than 60 in-room amenities and make their selections. Items are grouped by category, including refreshments, closet, bath and room. Once guests have reviewed their shopping cart and submitted their selections, they will receive real-time updates on the status of their requests, delivered via Push Notifications or SMS. For added convenience, guests are not required to be in the room at the time of delivery. All items featured on the mobile app are complimentary.

“We have spent many months carefully working with Grand Hyatt New York's operations team to integrate the app within the hotel's existing systems and processes to fulfill guest requests,” said Corey Menscher, Lead Technologist, Hyatt Digital Experience Lab. “The app received overwhelming positive response while in beta, but perhaps the most surprising feedback was the fact that many guests weren't aware of the wide array of items at their disposal to make each stay as comfortable and enjoyable as possible. We're very excited that the app will help highlight these amenities.”

To learn more about Grand Hyatt New York, please visit www.grandnewyork.hyatt.com or call 1-800-233-1234 or 1-212-883-1234.

About Grand Hyatt New York

With a premier location on 42nd Street between Park and Lexington Avenues, the Grand Hyatt New York lies in the heart of midtown Manhattan. Attached to the legendary Grand Central Terminal, the Grand Hyatt is just steps away from the city's best culture and attractions, including Times Square, Broadway, art, culinary experiences and world-class shopping.

The hotel has 1,306 guest rooms including 43 suites. The suites range in size from 600 to more than 3,500 square feet. The guest rooms feature the Hyatt “Grand Bed” and have large workspaces. The Grand Club provides added luxury offering elevator key access, complimentary breakfast, afternoon snacks and evening hors d'oeuvres. The Grand Hyatt New York is perfect for groups of any size. Boasting over 50 meeting rooms and 60,000 square feet of meeting space, the hotel can accommodate groups from 10 to 1,500 people.

About Grand Hyatt

Grand Hyatt features large-scale, distinctive hotels in major gateway cities and resort destinations. With presence around the world and critical mass in Asia, Grand Hyatt hotels provide sophisticated global business and leisure travelers with upscale accommodations, extraordinary restaurants, bars, spas and fitness centers, as well as comprehensive business and meeting facilities. Signature elements of Grand Hyatt include dramatic architecture, state of the art technology, and facilities for an array of business or social gatherings of all sizes.

MEDIA CONTACT:
Katie Barr Cornish
11*6 Public Relations
646-325-5894
[email protected]

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