Appointments & Promotions

Waldorf Astoria New York Names Christopher Eagle Restaurant Chef of Hotel’s Culinary Institutions

NEW YORK, NY – September 6, 2012 – Christopher Eagle has been named restaurant chef of The Waldorf Astoria New York. He now oversees the property’s three restaurants including Peacock Alley and its famed Sunday Brunch, Oscar’s Brasserie and the legendary Bull & Bear Steakhouse along with the hotel’s 24-hour room service offering.

As one of his initial duties, Eagle oversaw the revamping of The Waldorf Astoria’s famed Sunday Brunch, which will begin Sept. 9 after a summer hiatus. Located in Peacock Alley, the gem of the hotel’s lobby, the spectacle of culinary indulgence is known as one of the top brunches in the country and an unrivaled experience for food lovers, New Yorkers, travelers, and experientialists alike. Chef Eagle’s new brunch menu will include a focus on seasonal products and specialties while paying homage to the hotel’s culinary history as the birthplace of American staples such as eggs Benedict, Waldorf salad, and red velvet cake. New dishes will also incorporate honey harvested from the hotel’s newly installed beehives.

“We are excited to have Chef Eagle bring his energy, enthusiasm and esteemed culinary background to the kitchens of The Waldorf Astoria New York,” said General Manager Eric O. Long. “He brings a passion for culinary leadership to the team and has already provided a strong sense of innovation by successfully overseeing the new Sunday Brunch display.”

Eagle joins the distinguished culinary team at The Waldorf Astoria New York with a vast knowledge of cuisines due to the span of influence received at top restaurants and hotels throughout the country. A graduate of the Advanced Standing program at Johnson & Wales University’s College of Culinary Arts, his past positions have included executive sous chef at The Ritz-Carlton Aspen, executive chef of Raffles L’Ermitage Beverly Hills where he was awarded an unprecedented Four Diamond Award two years in a row at the hotel’s signature restaurant, JAAN, and head chef of Cielo in Boca Raton. Most recently he worked with Chef Grant MacPherson and his company Scotch Myst in Las Vegas.

The epicenter of New York City’s business, social, cultural and political life, The Waldorf Astoria New York is one of the city’s most diverse dining destinations, with three distinctive restaurants. From Bull & Bear steakhouse, a Manhattan institution and the stylish Peacock Alley, the jewel of the hotel’s lobby, to Oscar’s American Brasserie offering casual dining, opportunity awaits. The hotel is credited with the creation of such American staples as veal Oscar, lobster Newburg, eggs Benedict and (of course) Waldorf salad. It also helped popularize culinary traditions like Thousand Island dressing and red velvet cake.

For more information about The Waldorf Astoria New York’s restaurants or to make restaurant reservations visit http://www.waldorfnewyork.com/dine-in-style/ or call (212) 872-1275.

About The Waldorf Astoria:
The Waldorf Astoria, an official New York City landmark since 1993, has been an internationally recognized symbol of elegance and grace for more than 100 years. As such the Art Deco masterpiece, occupying an entire city block of midtown Manhattan is at the epicenter of the city’s cultural, commercial, social and political life. A grand hotel in the grandest of traditions, with cosmopolitan restaurants, bustling lounges and bars, more than 60,000 square feet of high-tech equipped function space, state-of-the-art business center and intriguing boutiques, The Waldorf is a microcosm of the city it has served so well for so long. The Waldorf Astoria is a member of Waldorf Astoria Hotels & Resorts and Hilton Worldwide. Call 1-800-WALDORF or visit www.waldorfnewyork.com for more information.

About Waldorf Astoria Hotels & Resorts
WALDORF ASTORIA is Hilton Worldwide’s luxury brand of landmark hotels, with each one as singular and timeless as the brand’s namesake, The Waldorf Astoria Hotel in New York. From classic elegance to modern grandeur, Waldorf Astoria Hotels & Resorts each represent worldly sophistication and unparalleled guest service. From sumptuous spas and culinary excellence to world-class golf, each hotel & resort offers the exquisite accommodations and signature accoutrements that define refinement and sophistication. Discover Waldorf Astoria by visiting www.waldorfastoria.com. Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands.

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Guest Service: Customer Service is a Key Business Differentiator
In today's hyper-competitive, hyper-connected global marketplace, customer experience has assumed a major role as a key business differentiator. There is a growing understanding that competition based on products or price alone is no longer a viable strategy. Since feature or function advantages can be quickly duplicated and/or enhanced, product innovation is no longer the differentiator it once was. And competition based on price impairs profitability. On the other hand, research indicates that 86 percent of consumers said they would be willing to pay more for a better customer experience. To protect both market share and margins, hotel companies must provide customers with consistent, compelling experiences - before, during, and after their purchases - across all major channels. There are many things organizations can do to deliver a superior customer experience. Management must align everything a company does with the customer service experience in mind. They must assign high value to anticipation of customers' real needs and desires, and they must incentivize and reward personal initiative in the pursuit of customer satisfaction. They must respond quickly to customer requests. They must ensure that customer interactions are highly personalized, and they must deliver the right information to the right place at the right time. And perhaps most importantly, upper management must create a culture where customer service is valued and esteemed, taught and rewarded. Customer experience leaders who can drive this kind of cultural change will radically affect their companies? competitive position and business performance. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.