Business & Finance

JW Marriott Denver One of the Top U.S. Hotels - Condé Nast Traveler

October 19, 2010 - The JW Marriott Denver Cherry Creek is very proud to announce that it is named on Condé Nast Traveler’s 2010 Readers’ Choice Awards as one of the “Top Hotels in the United States.” The JW Marriott Denver is ranked #44 on the list and is the only Denver hotel to be featured.

Nearly 26,000 Condé Nast Traveler readers evaluated more than 10,000 properties and destinations worldwide in the 23rd annual survey, which is featured in the November issue of the magazine.

“It is a tremendous honor to have such strong support among Condé Nast Traveler readers,” said JW Marriott Denver general manager Mike Case. “The entire staff is thrilled by this recognition because we strive to offer an exceptionally high level of service and luxury to our guests every day.”

Located in the heart of Denver’s posh Cherry Creek North shopping district, the JW Marriott Denver features 196 opulent guest rooms and suites that blend modern décor with generous space, high-tech amenities and an exquisite 4-piece marble bathroom. The hotel - which features a cozy lobby living room with a fireplace, two outdoor Jacuzzis and 24-hour room service - was named one of the “710 World’s Best Places to Stay” by Condé Nast Traveler for 2009 and has won numerous guest satisfaction awards from Marriott Corporation.

The JW Marriott Denver, which recently remodeled its 8,400 square feet of meeting space and its Business Center, also offers complimentary wired and wireless internet and a state-of-the-art Fitness Center. The Spa at Cherry Creek, which is adjacent to the hotel, features a full-service spa and salon.

In addition, the JW Marriot Denver features the culinary excellence of the acclaimed Second Home Kitchen + Bar. Cozy yet spacious and casual yet refined, Second Home features modern American home cooking with spins on timeless classics in a setting that is reminiscent of a “second home” in the beautiful Rocky Mountains.

The JW Marriott Denver is the only luxury hotel in Cherry Creek North, which is widely known as Denver’s top shopping destination with more than 320 boutiques, restaurants, galleries, spas and salons. The hotel is just a quick drive from downtown Denver, the Colorado Convention Center and the Colorado State Capital.

The JW Marriott Denver Cherry Creek is located at 150 Clayton Lane in Denver. For reservations, please call 303-316-2700 or visit www.jwmarriottdenver.com.

Coming Up In The April Online Hotel Business Review


Feature Focus
Guest Service: Customer Service is a Key Business Differentiator
In today's hyper-competitive, hyper-connected global marketplace, customer experience has assumed a major role as a key business differentiator. There is a growing understanding that competition based on products or price alone is no longer a viable strategy. Since feature or function advantages can be quickly duplicated and/or enhanced, product innovation is no longer the differentiator it once was. And competition based on price impairs profitability. On the other hand, research indicates that 86 percent of consumers said they would be willing to pay more for a better customer experience. To protect both market share and margins, hotel companies must provide customers with consistent, compelling experiences - before, during, and after their purchases - across all major channels. There are many things organizations can do to deliver a superior customer experience. Management must align everything a company does with the customer service experience in mind. They must assign high value to anticipation of customers' real needs and desires, and they must incentivize and reward personal initiative in the pursuit of customer satisfaction. They must respond quickly to customer requests. They must ensure that customer interactions are highly personalized, and they must deliver the right information to the right place at the right time. And perhaps most importantly, upper management must create a culture where customer service is valued and esteemed, taught and rewarded. Customer experience leaders who can drive this kind of cultural change will radically affect their companies? competitive position and business performance. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.