Business & Finance

JW Marriott Denver One of the Top U.S. Hotels - Condé Nast Traveler

October 19, 2010 - The JW Marriott Denver Cherry Creek is very proud to announce that it is named on Condé Nast Traveler’s 2010 Readers’ Choice Awards as one of the “Top Hotels in the United States.” The JW Marriott Denver is ranked #44 on the list and is the only Denver hotel to be featured.

Nearly 26,000 Condé Nast Traveler readers evaluated more than 10,000 properties and destinations worldwide in the 23rd annual survey, which is featured in the November issue of the magazine.

“It is a tremendous honor to have such strong support among Condé Nast Traveler readers,” said JW Marriott Denver general manager Mike Case. “The entire staff is thrilled by this recognition because we strive to offer an exceptionally high level of service and luxury to our guests every day.”

Located in the heart of Denver’s posh Cherry Creek North shopping district, the JW Marriott Denver features 196 opulent guest rooms and suites that blend modern décor with generous space, high-tech amenities and an exquisite 4-piece marble bathroom. The hotel - which features a cozy lobby living room with a fireplace, two outdoor Jacuzzis and 24-hour room service - was named one of the “710 World’s Best Places to Stay” by Condé Nast Traveler for 2009 and has won numerous guest satisfaction awards from Marriott Corporation.

The JW Marriott Denver, which recently remodeled its 8,400 square feet of meeting space and its Business Center, also offers complimentary wired and wireless internet and a state-of-the-art Fitness Center. The Spa at Cherry Creek, which is adjacent to the hotel, features a full-service spa and salon.

In addition, the JW Marriot Denver features the culinary excellence of the acclaimed Second Home Kitchen + Bar. Cozy yet spacious and casual yet refined, Second Home features modern American home cooking with spins on timeless classics in a setting that is reminiscent of a “second home” in the beautiful Rocky Mountains.

The JW Marriott Denver is the only luxury hotel in Cherry Creek North, which is widely known as Denver’s top shopping destination with more than 320 boutiques, restaurants, galleries, spas and salons. The hotel is just a quick drive from downtown Denver, the Colorado Convention Center and the Colorado State Capital.

The JW Marriott Denver Cherry Creek is located at 150 Clayton Lane in Denver. For reservations, please call 303-316-2700 or visit www.jwmarriottdenver.com.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.