Business & Finance

HomeAway Acquires Bedandbreakfast.Com

HomeAway Family of Websites Now Provide Travelers with the Most Comprehensive Alternative to Hotels

AUSTIN, TX - March 4, 2010 - HomeAway, Inc., the world’s leading online vacation rental marketplace, today announced its acquisition of BedandBreakfast.com, the most comprehensive global site for finding bed-and-breakfast properties (B&Bs). With this acquisition, HomeAway strengthens its position as the No. 1 source for unique lodging alternatives to hotels. The terms of the deal were not disclosed.

“HomeAway already provides the most trusted sites and broadest inventory for searching for the ideal vacation rental home,” says Brian Sharples, chief executive officer of HomeAway. “With the addition of BedandBreakfast.com, we’re providing travelers with another option to find home-like accommodations for a vacation experience that delivers far greater satisfaction than staying in a traditional motel or hotel.”

BedandBreakfast.com was founded in Austin, Texas, in 1994 by CEO Eric Goldreyer, and has grown into a top travel site listing more than 10,000 B&Bs across 100 countries. The site specializes in providing travelers with a way to have a more personal travel experience for a weekend getaway, business trip, or extended vacation.

“We are thrilled to be joining the HomeAway family,” says Goldreyer. “The missions of our two companies are closely aligned – to help consumers easily find and experience a better lodging option than chain hotels and to help property owners effectively compete for and serve the traveler.”

HomeAway plans to operate BedandBreakfast.com as an independent brand.

About HomeAway, Inc.
The HomeAway, Inc. websites connect homeowners and property managers with travelers who seek the space, value and amenities of vacation rental homes as an alternative to hotels. With more than 400,000 global listings across the sites, travelers may easily search for budget to luxury-priced vacation rentals on HomeAway.com, VRBO.com, VacationRentals.com, CyberRentals.com, A1Vacations.com, GreatRentals.com, TripHomes.com, Holiday-Rentals.co.uk, OwnersDirect.co.uk, FeWo-direkt.de and Abritel.fr. The sites also feature Reviews and the HomeAway Rent with Confidence Guarantee, which help ensure a memorable HomeAway from home® experience. HomeAway is headquartered in Austin, Texas and funded by Austin Ventures, Redpoint Ventures, American Capital, Institutional Venture Partners and Trident Capital.

About BedandBreakfast.com
Founded in 1994, BedandBreakfast.com is a leading specialty travel website with detailed information on over 10,000 B&Bs worldwide. Travelers can research information including over 50,000 photos, over 100,000 unbiased consumer reviews, and make confirmed reservations instantly at almost 2,000 properties. Welcome at more than 4,000 B&Bs, BedandBreakfast.com Gift Cards have no restrictions or blackouts, and are available online or at over 20,000 retail locations. BedandBreakfast.com also owns and operates RezOvation, a PA-DSS and Microsoft Gold-certified leader in property management systems

Coming Up In The April Online Hotel Business Review


Feature Focus
Guest Service: Customer Service is a Key Business Differentiator
In today's hyper-competitive, hyper-connected global marketplace, customer experience has assumed a major role as a key business differentiator. There is a growing understanding that competition based on products or price alone is no longer a viable strategy. Since feature or function advantages can be quickly duplicated and/or enhanced, product innovation is no longer the differentiator it once was. And competition based on price impairs profitability. On the other hand, research indicates that 86 percent of consumers said they would be willing to pay more for a better customer experience. To protect both market share and margins, hotel companies must provide customers with consistent, compelling experiences - before, during, and after their purchases - across all major channels. There are many things organizations can do to deliver a superior customer experience. Management must align everything a company does with the customer service experience in mind. They must assign high value to anticipation of customers' real needs and desires, and they must incentivize and reward personal initiative in the pursuit of customer satisfaction. They must respond quickly to customer requests. They must ensure that customer interactions are highly personalized, and they must deliver the right information to the right place at the right time. And perhaps most importantly, upper management must create a culture where customer service is valued and esteemed, taught and rewarded. Customer experience leaders who can drive this kind of cultural change will radically affect their companies? competitive position and business performance. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.