Eco-Friendly Practices
Grace Kang
  • Eco-Friendly Practices
  • A Look at Green Lodging Trends in 2016
  • The Green Lodging Trends Report 2016 launched last month with the objective to catalyze green practices and innovation across the hotel industry worldwide. The report is a result of a survey open to all hotels around the world regardless of service type, location, segment or size. One of the main benefits to the participants was the ability to benchmark against its peers on over 100 sustainability related best practices. Each participant received a confidential compare report showing the uptake of best practices, segmented by global, region, country, city, service type and hotel type, where applicable. The result was the production and release of the Green Lodging Trends Report 2016, which summarizes data collected from 2,161 hotels located in 44 countries. Read on...

James Gieselman
  • Eco-Friendly Practices
  • A Path Towards a More Sustainable and Efficient Energy Management System
  • Start discussing a technical topic and watch as people’s eyes glaze over, even if those people are fully aware that it’s something they should be paying attention to. Embarking on a path toward a more sustainable and energy efficient hotel operation qualifies as one of these ‘glazed’ subjects, so to eliminate any possibility of eyelid fatigue, let’s talk about this extremely important issue in terms of something just a bit more fun - golf. Read on...

Michael Barbera
  • Eco-Friendly Practices
  • Nudge Guests, Reduce Expenses and Save the Environment
  • Most hotels have a sign in each bathroom that ask the guest to be environmentally friendly by reusing their towels. When a guest re-uses their towels, the hotel saves money on laundry expenses, which includes a reduced use of water. However, many hotels find these signs to be ineffective. The cards cost a fee to print, and they use employee resources for placement in the rooms, but hoteliers find little to no return on investment for these paper signs. Read on...

Ken Hutcheson
  • Eco-Friendly Practices
  • How to Overcome Common Irrigation Challenges
  • As hoteliers, you rely on your irrigation systems to help protect the investment you’ve made on your property’s landscape. It is critical for the overall health and appearance of your landscape that the irrigation system is properly installed, operated, and maintained. Otherwise, your system is at risk of wasting water and damaging your property. Scheduling a technician to perform routine maintenance checks can ensure early detection of a problem, increase the efficiency of your irrigation system, and conserve water. Here are three common challenges grounds managers often face with their irrigation system, and how technicians overcome them. Read on...

Larry  Gillanders
  • Eco-Friendly Practices
  • Strategies to Enhance the Water Quality Coming Into Your Building
  • Americans are increasingly concerned with their water quality. But you should be, too. You may not even know that your property could be liable for delivering lead-contaminated water to guests. But what causes high lead levels in water, anyway? What actions can you take to ensure your hotel’s water is safe and healthy? How do insurance companies leave you liable? This article will help provide vital knowledge about the current lead problem and how you can make your property’s water safe. Read on...

Mark  Sisson
  • Eco-Friendly Practices
  • Want a Better Guest Experience? Make Clean Visible.
  • In 2012, my business partner and I invented a line of self­cleaning surfaces for healthcare facilities which we named NanoSeptic because they were based on nanotechnology. We knew hospitals were having a challenge with hospital­acquired infections (HAI), some of which were being spread through contact with high traffic touch points. So our mission was to deliver an actual health benefit, creating healthier hospital environments by creating self­cleaning surfaces for places that had the greatest chance of cross contamination. We never dreamed that these surfaces would be adopted by other industries, and more surprisingly, why they would be adopted. We found that the visible nature of the products fundamentally change how people viewed the concept of “clean.” What we came to understand was just how scared people are about the cleanliness of public facilities and how much their perception of a facility changed when a visible indication of cleaning efforts was present. Read on...

Pat Copps
  • Eco-Friendly Practices
  • Five Hotel Amenities That Are Attracting Uninvited Guests
  • Travelers are often looking for a hotel that provides a home away from home with a few extra perks. Your hotel’s amenities can be a key selling point and distinguishing factor for your property. And while these amenities can appeal to business and leisure travelers alike, certain amenities present increased pest pressures too. It’s crucial to pay special attention to high-traffic areas, especially those with food or water present as these are main pest attractants. Read on...

Joseph Ricci
  • Eco-Friendly Practices
  • A Case Study in Hotel / Laundry Relationships
  • Good relationships with all vendors in a hotel’s supply chain are critical for smooth, efficient operations. With laundry, the stakes are higher than with many others; encountering stained linens or being forced to wait for towels can sour a guest’s experience of a hotel. In this article, we take a close look at what a great hotel-laundry relationship looks like through a case study of the relationship between a large hotel and their commercial laundry contractor. We identify the principles underlying this successful partnership and what it means for hotels looking to close an on-premise laundry or select a new laundry provider. Read on...

Ken Hutcheson
  • Eco-Friendly Practices
  • How to Create a Comfortable Landscape Environment for Guests
  • Making guests feel comfortable during their stay is a critical part of a guests’ overall experience. Whether they’re traveling for business or pleasure, hoteliers to create the right environment—from the interior to the exterior—to satisfy guests’ expectations and make them feel at home. For example, business travelers are looking for clean and efficient features, while vacationers are looking for features that will help them unwind and relax. Read on...

Jennifer Moon
  • Eco-Friendly Practices
  • How Climate Change Will Affect Hotel Procurement
  • While there are still US Senators who insist climate change is a hoax , the planet is less patient when it comes to winning or losing that argument. The effects on the ecosystem of human-driven activity to date are being felt now and will only intensify in the coming years. There’s an increasing amount of media coverage around climate change topics that all emphasize a sense of urgency and near doomsday-like outlooks for many industries and destinations: warmest winters ever experienced, faster rising sea levels, and global food insecurity. In the private sector, we find the rhetoric is shifting towards strategically addressing climate change issues. Read on...

Patricia  Griffin
  • Eco-Friendly Practices
  • Recycling Textiles
  • I attended the “Re-Think Waste” Massachusetts recycling meeting, and was absolutely blown away by a session on textile recycling. I’m sharing with you what I learned, and hope you too will consider making textile recycling as important as we all make paper, aluminum, plastic and glass recycling. Fleece, flannel, corduroy, cotton, nylon, denim, wool and linen. What can you do with these fibers when you’re finished wearing them, sleeping on them or draping them over your windows? One way to benefit both your community and the environment is to donate used textiles to charitable organizations. Most recovered household textiles end up at these organizations. Read on...

Andrea Pinabell
  • Eco-Friendly Practices
  • Expanded Sustainable Seafood Programming Has a Far-Reaching Impact
  • Every day, each of us make what seem like routine decisions that actually have a profound impact on our planet. Among these decisions are our choices in food and beverages – specifically seafood – which have much farther reaching implications than one might imagine. The kinds of seafood we select affect the health and diversification of rivers and oceans as well as the economic well-being of fishermen and their families, especially in remote resort areas, creating a ripple effect on our human health, river, reef and ocean ecosystems, our communities, our local economies and our business. Read on...

Gaynor Reid
  • Eco-Friendly Practices
  • Are Guests Looking for Sustainable Hotels?
  • Do you change your bath towels and bed linen every day at home? Most people don’t. Today, it has also become normal for guests to reuse them for two to three days when staying at a hotel. More than half of guests are in favour of reusing their towels, especially if some of the money saved in doing so is reinvested in planting trees for the benefit of the local community. This is according to a survey carried out by AccorHotels aimed at measuring changes in guest habits, current awareness of sustainability issues and their expectations of hotels in terms of sustainable development. Read on...

Lawrence Adams
  • Eco-Friendly Practices
  • Sustainable Practices of Major Hotel Companies
  • Major hotel companies realize the enormous benefits that come with environmental and socially sustainable practices. In addition to increasing profits from energy and water conservation, hotels are boosting profits due to an expanding segment of environmentally-concerned travelers and corporations, who make lodging choices based on hotels’ green credentials. As they embrace environmental and social sustainability, many of the major hotel companies have mission statements expounding on their environmental stewardship. In this article, we will look at five major hospitality companies and their approaches, practices and policies in achieving sustainable goals for their hotels and resorts. Read on...

Faith Taylor
  • Eco-Friendly Practices
  • How to Drive Leadership in Carbon Reduction and Reporting
  • Good business is about seeking out opportunities to create value. As our social, economic and environmental landscapes continue to change, we need approaches to adapt and evolve our business practices in order to manage risk and create market value in new ways. Increasingly, consumers are looking for companies that are socially responsible, and ones which understand that there is a need to give back to their communities. In addition, there is an increase in the focus and attention to sustainable operating practices from investors, guests, partners, and employees. People are looking to do business with companies that understand their global footprint Read on...

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JANUARY: Mobile Technology: A Permanent Sense of Immediacy

Michael P. O'Day

For many hotel guests, the most appealing hotels are the properties that offer instant connectivity with the bandwidth capable of supporting multiple devices. As our need for faster speeds and higher quality content continues to grow, hotel guests now expect uninterrupted service putting more pressure on hotel IT building designs. As more and more guests shift to the “always connected” mindset, hotels must be able to deploy technology solutions with minimum downtimes that can grow with the increasing dependence on mobility. Hoteliers must now meet today's guest technology expectations while preparing for tomorrow by installing an infrastructure in which the bandwidth and technology can be expanded as the need arises. Read on...

Terence Ronson

There’s only one way to view this – we live in a mobile world. Almost any consumer product or service developed today, is most likely created with a mind-set that one day it will somehow be used in a mobile manner. Consigned to oblivion are the days when we need to return to a desk to do email, go to a fixed line to make a phone call, plug into a network port for internet connectivity, have a hard-wired antenna to watch TV, or wear a wired headset to listen to music. Read on...

Scott Schaedle

It’s no secret that mobile technology has reshaped the consumer travel experience. Today’s traveler can check in and out of a hotel without ever speaking to a human being. That lack of human interaction and direct communication is both a good and bad thing for the hospitality technology industry. From booking a reservation to leaving a review, mobile use continues to rise in the hospitality technology sector, and is not slowing down any time soon. Today, nearly 60 percent of travelers book hotels using a mobile device while 81 percent of travelers find user reviews important when considering which hotel to book. Read on...

Court Williams

In some ways, running a successful hotel comes down to a proposition both simple and sometimes complex: delivering service that exceeds the expectations of your guests. You need to provide comfort and hospitality, but also something extra to set yourself apart from other properties. Without differentiating yourself in the market, you risk becoming just one of many hotel options, rather than the preferred choice for your market. One valuable way to set yourself apart from your competition is through embracing technological opportunities available to hotels. If you leverage mobile technology, a wealth of options are emerging that can deliver new conveniences and services that enhance the guest experience. Read on...

Coming Up In The February Online Hotel Business Review




Feature Focus
Social Media: Interacting with the Hotel Customer
Consider these astonishing numbers: 1.49 billion active monthly Facebook users. 1.1 billion active monthly YouTube users. 320 million active monthly Twitter users and nearly 400 million registered users on LinkedIn. 400 million active monthly Instagram users and 200 million active Google+ users. The power and reach of social media is an awesome force and it has transformed how hotels interact with their customers. In the past year, social media advertising spending increased 33.5% to nearly $24 billion dollars. Social networks are being utilized by hotels to reach more visitors, expand brand awareness, enhance brand reputation and to establish more direct and personal communication with their customers. Savvy hotel operators are adopting a comprehensive social media strategy, and there are several emerging trends to note. Video continues to be a powerful and influential element in social media marketing, with 70% of companies saying that it is their most effective marketing tool. Video generates a 62% higher engagement rate than photographs alone, and with new social sites like Meerkat and Periscope which offer live video streaming, those numbers will only increase. Sponsored content is another growing trend. Though advertorials have been around for decades, hotels are finding new ways to maximize the visibility of their content. Some are placing sponsored content on Facebook, or on influencer blogs. Another trend is the integration of a “Buy Now” button into social media websites. Customers will be able to make purchases without ever having to leave their favorite social sites. This development is a major convenience for customers and should also be an additional revenue source for hotels. The February Hotel Business Review will explore these issues and examine how some hotels are successfully integrating social media into their operations.