Eco-Friendly Practices
Ken Hutcheson
  • Eco-Friendly Practices
  • Signs You Need to Hire a New Grounds Care Provider
  • Hoteliers place a significant investment in their grounds that can be dramatically diminished without proper care and oversight. Given how important it is to protect this asset, you should have a grounds care provider you can rely on. Someone who knows the specific needs of your hotel, what challenges your region can expect, and how to take care of your landscape. Otherwise you risk the health and overall appearance of your landscape. Your grounds care provider should have a plan in place to handle the various dangers your property might encounter. Depending on the location of your hotel, your landscape can face several threats throughout the year, either as a result of natural causes or human error. Read on...

Ken Hutcheson
  • Eco-Friendly Practices
  • Preparing Your Hotel Landscape for Spring
  • As temperatures start to warm up and thawing begins, many hoteliers across the country are thrilled to say goodbye to winter. In some regions, particularly in the Northeast and Midwest, this winter proved to be a hotelier’s worst nightmare. With above freezing temperatures and blizzard-like conditions, it was difficult for some guests to even travel to their destinations. Keeping entrance ways, parking lots and sidewalks clean and safe was another challenge many hotel owners and managers faced this winter. Now that winter has officially come to an end, it’s time to prepare your landscapes for spring. Read on...

Ronald Harrison
  • Eco-Friendly Practices
  • Pest Management During a Renovation
  • In the age when reviews are a Tweet away and websites such as TripAdvisor leave a long trail of guest comments, hoteliers are under increasing pressure to keep properties up to guests’ high standards. While a quick coat of paint or a new set of furniture can often keep a hotel looking great for a while, eventually every hospitality professional has to manage a major renovation. Ultimately, renovations will enhance your property’s value and improve guest experience, but the process can be chaotic as you try to provide a great guest experience during major construction. Read on...

Grace Kang
  • Eco-Friendly Practices
  • Bringing Hotel Owners Together to Establish Sustainability
  • It’s that time of year when everyone is working hard towards their ambitious new year’s resolutions. Here’s one more I would like to recommend hotel owners and operators to put on their list for 2017. Join the Hotel Owners for Tomorrow (HOT) coalition to help advance sustainability for the hotel community. HOT is a no-cost initiative, bringing hotel owners, hotel brands, management companies, industry bodies, and other supporters in hotel development to build awareness and get the important discussion of sustainability started among the hotel community. Read on...

Grace Kang
  • Eco-Friendly Practices
  • A Look at Green Lodging Trends in 2016
  • The Green Lodging Trends Report 2016 launched last month with the objective to catalyze green practices and innovation across the hotel industry worldwide. The report is a result of a survey open to all hotels around the world regardless of service type, location, segment or size. One of the main benefits to the participants was the ability to benchmark against its peers on over 100 sustainability related best practices. Each participant received a confidential compare report showing the uptake of best practices, segmented by global, region, country, city, service type and hotel type, where applicable. The result was the production and release of the Green Lodging Trends Report 2016, which summarizes data collected from 2,161 hotels located in 44 countries. Read on...

James Gieselman
  • Eco-Friendly Practices
  • A Path Towards a More Sustainable and Efficient Energy Management System
  • Start discussing a technical topic and watch as people’s eyes glaze over, even if those people are fully aware that it’s something they should be paying attention to. Embarking on a path toward a more sustainable and energy efficient hotel operation qualifies as one of these ‘glazed’ subjects, so to eliminate any possibility of eyelid fatigue, let’s talk about this extremely important issue in terms of something just a bit more fun - golf. Read on...

Michael Barbera
  • Eco-Friendly Practices
  • Nudge Guests, Reduce Expenses and Save the Environment
  • Most hotels have a sign in each bathroom that ask the guest to be environmentally friendly by reusing their towels. When a guest re-uses their towels, the hotel saves money on laundry expenses, which includes a reduced use of water. However, many hotels find these signs to be ineffective. The cards cost a fee to print, and they use employee resources for placement in the rooms, but hoteliers find little to no return on investment for these paper signs. Read on...

Ken Hutcheson
  • Eco-Friendly Practices
  • How to Overcome Common Irrigation Challenges
  • As hoteliers, you rely on your irrigation systems to help protect the investment you’ve made on your property’s landscape. It is critical for the overall health and appearance of your landscape that the irrigation system is properly installed, operated, and maintained. Otherwise, your system is at risk of wasting water and damaging your property. Scheduling a technician to perform routine maintenance checks can ensure early detection of a problem, increase the efficiency of your irrigation system, and conserve water. Here are three common challenges grounds managers often face with their irrigation system, and how technicians overcome them. Read on...

Larry  Gillanders
  • Eco-Friendly Practices
  • Strategies to Enhance the Water Quality Coming Into Your Building
  • Americans are increasingly concerned with their water quality. But you should be, too. You may not even know that your property could be liable for delivering lead-contaminated water to guests. But what causes high lead levels in water, anyway? What actions can you take to ensure your hotel’s water is safe and healthy? How do insurance companies leave you liable? This article will help provide vital knowledge about the current lead problem and how you can make your property’s water safe. Read on...

Mark  Sisson
  • Eco-Friendly Practices
  • Want a Better Guest Experience? Make Clean Visible.
  • In 2012, my business partner and I invented a line of self­cleaning surfaces for healthcare facilities which we named NanoSeptic because they were based on nanotechnology. We knew hospitals were having a challenge with hospital­acquired infections (HAI), some of which were being spread through contact with high traffic touch points. So our mission was to deliver an actual health benefit, creating healthier hospital environments by creating self­cleaning surfaces for places that had the greatest chance of cross contamination. We never dreamed that these surfaces would be adopted by other industries, and more surprisingly, why they would be adopted. We found that the visible nature of the products fundamentally change how people viewed the concept of “clean.” What we came to understand was just how scared people are about the cleanliness of public facilities and how much their perception of a facility changed when a visible indication of cleaning efforts was present. Read on...

Pat Copps
  • Eco-Friendly Practices
  • Five Hotel Amenities That Are Attracting Uninvited Guests
  • Travelers are often looking for a hotel that provides a home away from home with a few extra perks. Your hotel’s amenities can be a key selling point and distinguishing factor for your property. And while these amenities can appeal to business and leisure travelers alike, certain amenities present increased pest pressures too. It’s crucial to pay special attention to high-traffic areas, especially those with food or water present as these are main pest attractants. Read on...

Joseph Ricci
  • Eco-Friendly Practices
  • A Case Study in Hotel / Laundry Relationships
  • Good relationships with all vendors in a hotel’s supply chain are critical for smooth, efficient operations. With laundry, the stakes are higher than with many others; encountering stained linens or being forced to wait for towels can sour a guest’s experience of a hotel. In this article, we take a close look at what a great hotel-laundry relationship looks like through a case study of the relationship between a large hotel and their commercial laundry contractor. We identify the principles underlying this successful partnership and what it means for hotels looking to close an on-premise laundry or select a new laundry provider. Read on...

Ken Hutcheson
  • Eco-Friendly Practices
  • How to Create a Comfortable Landscape Environment for Guests
  • Making guests feel comfortable during their stay is a critical part of a guests’ overall experience. Whether they’re traveling for business or pleasure, hoteliers to create the right environment—from the interior to the exterior—to satisfy guests’ expectations and make them feel at home. For example, business travelers are looking for clean and efficient features, while vacationers are looking for features that will help them unwind and relax. Read on...

Jennifer Moon
  • Eco-Friendly Practices
  • How Climate Change Will Affect Hotel Procurement
  • While there are still US Senators who insist climate change is a hoax , the planet is less patient when it comes to winning or losing that argument. The effects on the ecosystem of human-driven activity to date are being felt now and will only intensify in the coming years. There’s an increasing amount of media coverage around climate change topics that all emphasize a sense of urgency and near doomsday-like outlooks for many industries and destinations: warmest winters ever experienced, faster rising sea levels, and global food insecurity. In the private sector, we find the rhetoric is shifting towards strategically addressing climate change issues. Read on...

Patricia  Griffin
  • Eco-Friendly Practices
  • Recycling Textiles
  • I attended the “Re-Think Waste” Massachusetts recycling meeting, and was absolutely blown away by a session on textile recycling. I’m sharing with you what I learned, and hope you too will consider making textile recycling as important as we all make paper, aluminum, plastic and glass recycling. Fleece, flannel, corduroy, cotton, nylon, denim, wool and linen. What can you do with these fibers when you’re finished wearing them, sleeping on them or draping them over your windows? One way to benefit both your community and the environment is to donate used textiles to charitable organizations. Most recovered household textiles end up at these organizations. Read on...

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APRIL: Guest Service: The Personalized Experience

Scott Hale

Home sweet home. Your dog recognizes the sound of your car pulling in the drive and waits anxiously for you at the front door. Your thermostat knows the temperature that you expect the kitchen to be as you prepare dinner. Your stereo knows what playlist works best with tonight’s recipe. Your television has your preferred programming all cued up when you’re done with your meal. The list goes on. Home sweet home. What if you could make your guests’ next experience at your hotel just like home – but better? You can. Read on...

Tom O'Rourke

Mobile devices are not only important when planning trips, they are indispensable to guests when they are on the actual trip. According to the Expedia and Egencia Mobile Index published last year, travelers rank their smartphones as their top priority when on the go. Mobile devices are so important that survey respondents ranked them higher than a toothbrush or a driver’s license. The mobile experience extends beyond the point of booking the room—it’s now an integral part of the journey. Read on...

Adele Gutman

Before the first shovel was in the ground, we knew Aria Hotel Budapest would be an extraordinary hotel. For the Library Hotel Collection and our founder, Henry Kallan, creating a hotel that is beyond ordinary is everything. We think about each detail of the design and experience to create wow factors for our guests. These elements generate rave reviews, and rave reviews are the cornerstone of our marketing program. This is how we became the #1 Hotel in the World in the TripAdvisor Travelers’ Choice Awards. Read on...

Megan Wenzl

A personalized guest experience is important in today’s hospitality industry. Guests can voice their opinion about a hotel in seconds because of the Internet, and their feedback is contained in sources like social media sites and online reviews. Potential guests read this information when they are looking for where to stay on their next summer vacation. Guests will post online reviews about their experiences. According to research by ReviewTrackers, 45 percent of hotel guests are likely to leave to a review after a negative experience, while 37.6 percent of hotel guests are likely to leave a review after a positive experience Read on...

Coming Up In The May Online Hotel Business Review




Feature Focus
Eco-Friendly Practices: The Value of Sustainability
The hotel industry continues to make remarkable progress in implementing sustainability policies and procedures in their properties throughout the world. As a result, they continue to reap the benefits of increased profitability, enhanced guest experiences, and improved community relations. In addition, as industry standards are codified and adopted worldwide, hotels can now compare how their operations measure up against their competitors in terms of sustainable practices and accomplishments. This capacity to publicly compare and contrast is spurring competition and driving innovation as hotels do not wish to be left behind in this area. Water management and conservation is still a primary issue as population growth, urbanization, pollution and wasteful consumption patterns place increasing demands on freshwater supply. Water recycling; installing low-flow fixtures; using digital sensors to control water usage; and even harvesting rainwater are just a few things that some hotels are doing to preserve this precious resource. Waste management is another major concern. Through policies of reduce, reuse and recycle, some hotels are implementing “zero-waste” programs with the goal of substantially reducing their landfill waste which produces carbon dioxide and methane gases. Other hotels have established comprehensive training programs that reinforce the value of sustainability. There is employee engagement through posters and quizzes, and even contests are held to increase innovation, sensitivity and environmental awareness. Some hotels are also monitoring a guest’s energy usage and rewarding those who consumed less energy with gifts and incentives. The May issue of the Hotel Business Review will document how some hotels are integrating eco-friendly practices into their operations and how they and the environment are benefiting from them.