Security & Safety
Jason Porter
  • Security & Safety
  • Holistic Risk Assessment: Reducing Vulnerabilities and Addressing Threats
  • Hotel facilities face a multitude of unique risks not always present in other industries. That unique set of risks creates an ever-changing demand to firm up your business operations and remain vigilant in your security and emergency response plans. With the rise of new threats constantly evolving, one of the most effective ways to protect your guests, employees, hotel operations and your facilities to is conduct a thorough risk assessment. After all, it’s impossible to know the threats and vulnerabilities that affect your safety and security if you don’t reasonably identify them in the first place. Read on...

Marc Glasser
  • Security & Safety
  • Business Continuity Basics
  • This article addresses general and hotel specific business continuity management program basics including senior management buy-in, program initiation, risk assessment, Business Impact Analysis (BIA), prevention, mitigation and recovery strategies as supported in a business continuity plan. The article also differentiates between a private sector business continuity program and public sector Continuity of Operations (COOP) program. Additionally, this article discusses other critical business continuity management program components such as awareness, training, testing, ongoing program management and the importance of employee and family preparedness. Read on...

Marc Glasser
  • Security & Safety
  • Well-Prepared Employee and Family Plans and Benefits
  • Disruptive incidents can have a significant impact on organizations and communities. Effective measures can be instituted to prevent or mitigate the effects of disruptive incidents. With respect to hotel facilities and supporting offices that may be located on or off the main hotel property, disruptive incidents can directly affect employees and impact entire hotel operations at both the macro and micro level. Well-prepared employees, those who know how to implement on-site and family emergency plans, will be the first and continued responders who will help protect life, property, reputation, profit and facilitate a more rapid return to normal operations. Read on...

Marc Glasser
  • Security & Safety
  • Advantages of Domestic and International Law Enforcement Liaison
  • Facilitating effective domestic and international law enforcement liaison is advantageous to hotel patrons, security and the parent company. Having credible and timely law enforcement and security information can save lives, protect property and help to safeguard a hotel’s reputation and “bottom line”. The liaison facilitated information can help determine the most efficient and effective risk management implementation measures to prevent or reduce the impact of possible threats to specific hotel locations and the company at large. This can be achieved through minimal effort and cost correlating to a high return on effort and investment. Read on...

Frank Meek
  • Security & Safety
  • Health Inspection: Set yourself up for success best practices for pest management
  • Hotel restaurants are a main attraction for pests – from cockroaches and flies to rodents and moths. Don’t let these pests have an impact on your next health inspection. Knowing which pests are most attracted to the food, water and shelter that your hotel restaurant provides for pests is the first step in preventing a pest problem. Next, find out where they are making themselves at home and how to deter their entry. Armed with this knowledge, as well as a strong relationship with a professional pest management provider, you can prevent pest infestations before they ruin your hotel restaurant’s reputation. Read on...

Alan Zajic
  • Security & Safety
  • Securing Hotel Parking Lots
  • As with any business in the world today parking areas are a necessary and vital component that has a tendency to be underestimated as it relates to guest or employee protection. Every hotelier is aware that parking lots generate a large expense in maintenance, lighting, cleaning and the associated landscaping and accesses. Everything has a direct cost and security is no exception. Read on...

Frank Meek
  • Security & Safety
  • The impact of Online Reviews When it Comes to Pests
  • Are your potential customers reading online reviews before booking a stay at your hotel? Are they ruling out your establishment because of a bad review about poor customer service or a pest sighting? These are the questions that concern hoteliers like you every day as more and more consumers use online reviews to make their purchasing decisions. Orkin recently partnered with national hospitality and linguistic experts to determine the frequency of pests mentioned on hotels review blogs and the impact of these encounters on customer loyalty. Read on for the full results of the study and how you can preserve your hotel's five-star reputation. Read on...

Marc Glasser
  • Security & Safety
  • Hotel Security: Helpful Interviewing and Information Gathering Techniques
  • Helpful interviewing and information gathering techniques can be vital to inquiries of significance to organizational, individual or other concerns. This article discusses information relating to successful interviewing and information gathering as well as challenges that could detract from attaining important information. Article information can be helpful, encompassing the spectrum of casual conversations to formal investigations; however, before conducting workplace interviews consult appropriate organizational representatives. Further, after reading this article, even if one is uncomfortable conducting interviews, the information provided will help in assessing the qualifications and techniques of those being considered to conduct interviews and gather information. Read on...

Philip Farina
  • Security & Safety
  • Does Luxury Equal Security?: A Tale of Two Properties
  • Luxury properties are wrought with upscale amenities from lavish architecture and furnishings designed to transform your world, exotic foods and ingredients to satisfy even the most squeamish and discerning palates, rare wines and cocktails procured specifically to take guests on a euphoric journey. Even what you smell, what is in the air, has been carefully selected to entice guests to embrace the full experience and pleasure of what the hotel has to offer. Yet with no expense being spared on providing these amenities; the security and safety for guests often falls short. Read on...

Frank Meek
  • Security & Safety
  • Environmentally-friendly Pest Management Tools Help your Hotel on the Path to Sustainability
  • Sustainability in the hospitality industry is a hot topic that isn’t going away anytime soon. One easy and often overlooked area that can help a hotel to meet sustainability requirements is to reduce the environmental impact of their pest control program. An environmentally-friendly approach to pest management is possible through an Integrated Pest Management program that uses tools and practices with minimum impact on the environment and guests. In combination with sanitation, implementing green pest control will not only make your hotel a sustainable destination, but also a more attractive hotel for your guests. Read on...

Marc Glasser
  • Security & Safety
  • Macro Global Trends Impacting the Hotel Industry
  • This article includes a table of corresponding global trends on crisis management directly or indirectly, impacting the hotel industry. Additionally, we explore related background information, company valuation, crisis management, trend awareness and “Black Swan” events, and methods of implementing and sustaining a global trend management program including justification, awareness, preparation and response. The article concludes with the organizational and competitive advantages of implementing an effective global trends management program. Read on...

Alan Zajic
  • Security & Safety
  • Who Are We Trusting with Guest’s Valuables?
  • The guests that rent rooms in our hotels have an expectation that the proprietor has done some form of due diligence in screening the employees who have access to their valued possessions left in a hotel room. It really does not matter to them that you may provide an in room safe, install expensive door hardware and have appropriate window stops if you have not taken the time to investigate the employees that you grant access to their personal and often treasured possessions. The hospitality industry is sometimes fragile and susceptible to large revenue losses as a result of a single negative event such as theft of valuables of a guest who just happens to be with a large convention group. Word travels quickly with these groups and meeting planners can be quite adept at researching these issues when deciding on a hotel for their convention. Read on...

Frank Meek
  • Security & Safety
  • 5 Pest Resolutions to Help You Ring in the New Year
  • The new year is just around the corner, so why not make a New Year’s resolution to re-examine your current pest management program? As a best practice, take time to outline a strategy for the coming year that will help you safeguard against an infestation and protect your facility’s reputation and bottom line. Learn tips on how to work with a pest management professional to avoid bad word of mouth, implement staff training and stay on top of the newest pest management treatments and technologies. Will you be prepared for pest management in 2012? Read on...

Jim  Suggs
  • Security & Safety
  • Seamless Security: Using design to enhance security and preserve the hospitality experience
  • In many parts of the world, and Asia, hoteliers’ and guests’ security concerns are already heightened. And although the risks in North America are generally lower, the threat level and appropriate design solution depends on the density, surroundings, and patronage of the specific property. Even a low-level threat — primarily due to local crime, theft by employees, theft from guest rooms, intrusion of homeless persons, and high levels of foot traffic in the area — merits design solutions to mitigate the threat. That is why wise owners are thinking seriously about security when they undertake a new project or major renovation almost anywhere today. Read on...

Chad Callaghan
  • Security & Safety
  • Safeguarding Hotel Guests
  • Hotel Executives are not expected to be insurers of guests’ safety and security; however they do have a legal duty to provide reasonable measures for their protection. Decisions about security staffing or physical security measures should not be based solely on cost implications or occupancy levels, but instead should be based on a risk assessment that determines both the threats to the hotel and the vulnerabilities of the hotel. Only after knowing what the risks to the hotel are should mitigation measures be put in place. Mitigation measures need not be all encompassing, but instead may start with simple solutions and escalate as necessary. Read on...

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OCTOBER: Revenue Management: Technology and Big Data

Gary Isenberg

Hotel room night inventory is the hotel industry’s most precious commodity. Hotel revenue management has evolved into a complex and fragmented process. Today’s onsite revenue manager is influenced greatly by four competing forces, each armed with their own set of revenue goals and objectives -- as if there are virtually four individual revenue managers, each with its own distinct interests. So many divergent purposes oftentimes leading to conflicts that, if left unchecked, can significantly damper hotel revenues and profits. Read on...

Jon Higbie

For years, hotels have housed their Revenue Management systems on their premises. This was possible because data sets were huge but manageable, and required large but not overwhelming amounts of computing power. However, these on-premise systems are a thing of the past. In the era of Big Data, the cost of building and maintaining an extensive computing infrastructure is incredibly expensive. The solution – cloud computing. The cloud allows hotels to create innovative Revenue Management applications that deliver revenue uplift and customized guest experiences. Without the cloud, hotels risk remaining handcuffed to their current Revenue Management solutions – and falling behind competitors. Read on...

Jenna Smith

You do not have to be a hospitality professional to recognize the influx and impact of new technologies in the hotel industry. Guests are becoming familiar with using virtual room keys on their smartphones to check in, and online resources like review sites and online travel agencies (OTAs) continue to shape the way consumers make decisions and book rooms. Behind the scenes, sales and marketing professionals are using new tools to communicate with guests, enhance operational efficiencies, and improve service by addressing guests’ needs and solving problems quickly and with a minimum of disruption. Read on...

Yatish Nathraj

Technology is becoming an ever more growing part of the hospitality industry and it has helped us increase efficiency for guest check-inn, simplified the night audit process and now has the opportunity to increase our revenue production. These systems need hands on calibration to ensure they are optimized for your operations. As a manager you need to understand how these systems work and what kind of return on investment your business is getting. Although some of these systems maybe mistaken as a “set it and forget it” product, these highly sophisticated tools need local expert like you and your team to analysis the data it gives you and input new data requirements. Read on...

Coming Up In The November Online Hotel Business Review




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Feature Focus
Architecture & Design: Authentic, Interactive and Immersive
If there is one dominant trend in the field of hotel architecture and design, it’s that travelers are demanding authentic, immersive and interactive experiences. This is especially true for Millennials but Baby Boomers are seeking out meaningful experiences as well. As a result, the development of immersive travel experiences - winery resorts, culinary resorts, resorts geared toward specific sports enthusiasts - will continue to expand. Another kind of immersive experience is an urban resort – one that provides all the elements you'd expect in a luxury resort, but urbanized. The urban resort hotel is designed as a staging area where the city itself provides all the amenities, and the hotel functions as a kind of sophisticated concierge service. Another trend is a re-thinking of the hotel lobby, which has evolved into an active social hub with flexible spaces for work and play, featuring cafe?s, bars, libraries, computer stations, game rooms, and more. The goal is to make this area as interactive as possible and to bring people together, making the space less of a traditional hotel lobby and more of a contemporary gathering place. This emphasis on the lobby has also had an associated effect on the size of hotel rooms – they are getting smaller. Since most activities are designed to take place in the lobby, there is less time spent in rooms which justifies their smaller design. Finally, the wellness and ecology movements are also having a major impact on design. The industry is actively adopting standards so that new structures are not only environmentally sustainable, but also promote optimum health and well- being for the travelers who will inhabit them. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.