Hospitality Law
Richard J. Keating Jr.
  • Hospitality Law
  • Managing Liability Issues at Your Hotel Bar & Restaurant
  • Long ago, a hotel bar or lounge felt like a space filler on the lobby level. Since you could not realistically put another room there, you might as well put a small lounge to serve watered-down drinks and listen to piped-in music. It was a place to offer your guests, because there was nowhere else to really go. And not surprisingly, not many people would go there. Think of the Armada Room that featured Murph and the Magic Tones in the movie “Blues Brothers.” Of course resorts and five-star hotels were the exception, boasting their share of award-winning restaurants. But for most hotels, the nightlife options were never a destination on their own. Read on...

Kathleen Pohlid
  • Hospitality Law
  • Developing a Drug Free Workplace Policy
  • Substance abuse of alcohol and drugs, including abuse of prescription drugs and illegal drug use, costs over $400 billion annually, according to the National Institute on Drug Abuse. These costs directly impact the workplace through reduced performance, employee turnover, lower productivity, absenteeism, higher insurance and workers compensation costs, damage to property, criminal activity, and injuries and death from accidents. Developing a workplace drug abuse policy is a way to deter and reduce the incidence of employee substance abuse, to reduce the costs to your establishment, and avoid hardships to others. Read on...

John Mavros
Justin R. Bragiel
  • Hospitality Law
  • When the Police Ring the Front Desk Bell
  • The scene is a common one in hotels across the nation: A police officer is standing at the front desk, asking the clerk whether a particular guest checked in. The officer wants to see a list of guests’ names, and even asks for a copy of the security camera footage. The clerk summons the front office manager, and the police officer points out that the city ordinance regulating hotel operations requires hotel compliance with requests to review hotel records. Should the manager turn over the information? What are the hotel’s obligations to the guest? Read on...

Becky  Bromberg
  • Hospitality Law
  • Creating Mutually Beneficial Contracts in a Seller's Market
  • The current economic uptick has led to an extremely competitive hotel sourcing environment over the last couple of years. Both our client contacts and our team of travel buyers are facing similar challenges as we look to find adequate space for upcoming meetings, events and incentive trips. A 2015 Successful Meetings Trends Survey showed that meeting planners’ second most common concern was negotiating with hoteliers in a seller’s market. Read on...

John R. Hunt
  • Hospitality Law
  • Proposed Changes Under the Fair Labor Standards Act Could Require Overtime for Managers
  • For the past decade, employees who earned over $23,660 per year generally were exempt from federal overtime requirements if they were paid on a salary basis and performed certain well-defined duties. The United States Department of Labor (“DOL”), however, recently proposed changing its regulations to more than double this minimum amount to $50,440 per year. If the regulation becomes final, it will have a substantial effect on how hotels pay their managers, assistant managers and supervisors. This article discusses the impact of the proposed changes. Read on...

William A. Brewer
  • Hospitality Law
  • From Main Street to Wall Street: The Changing Dynamics of Hotel Ownership
  • Until the early 2000s, hotels were often owned by individuals, small groups of investors, or the companies under whose flag they operated. In that era – circa 1960s through the early 2000s – there was a significant alignment of interests between those traditional owners and the in-branded hotel managers. This alignment was not surprising because hotel-owning brand managers had to comply with the very policies and practices they dictated for their brand-wide standards. However, by the start of the new millennium, the players and landscape began to change as the hotel chains began divesting themselves of their hotel assets and the well-financed private equity investor became a central player. Read on...

Michael Wildes
  • Hospitality Law
  • Immigration Reform and the Hotel Industry
  • With the 2016 presidential election in full swing, one of the main talking points for the majority of candidates is immigration reform and how to address our broken immigration system. Although politicians often focus on the arguments concerning the 11 million undocumented individuals in this country, there is little discourse on employment-based visas and the need for a massive overhaul pertaining to skilled and non-skilled workers who are the driving force of the United States economy. Recent action taken by President Obama has been helpful in addressing some of these issues, but, simply put, the only way to address this issue is for Congress to take action on our broken immigration system. Read on...

Marc Stephen Shuster
  • Hospitality Law
  • Airbnb and Uber: Changing the Rules of the Hotel and Transportation Industries
  • Last night over 50,000 people rented an accommodation from a service that offers 250,000 rooms in 30,000 cities in 192 countries, and yesterday alone people used a driving service for more than 1 million trips. They chose their rooms, arranged for their rides, and paid for everything online. But, perhaps surprisingly, their overnight accommodations and rides were provided by private individuals rather than a hotel chain or a traditional taxi service; hosts and guests, drivers and riders, were matched up by Airbnb and Uber which have both emerged as viable mainstream alternatives to traditional hotels and taxi service providers, and their entry into the market has and will continue to have a measurable and quantifiable impact on the traditional hotel industry and the transit business. What’s at work here? The underpinning is literally the fight to control logistics for the world! While Apple, Google and Amazon battle in the news for who will be the first driverless car, a quieter war wages where hotels and taxicab companies may well be the victims. Read on...

Theodore C. Max
  • Hospitality Law
  • The Confluence of Fashion and Hospitality: A Primer on the Legal Considerations
  • Coco Chanel said that “Fashion is not something that exists in dresses only. Fashion is in the sky, in the street, fashion has to do with ideas, the way we live, what is happening.” Social media and the Internet have put global fashion at consumers’ fingertips. Fashion is no longer an industry of just brands, but also one of lifestyle choices and luxury experiences. Fashion can be food and dining experiences. One can now enjoy a Ralph Lauren hamburger in Paris at Ralph’s, drink a Cavalli vodka martini at the Cavalli Club in Dubai, or feast on Scottish oysters on Alfred Dunhill’s “Oyster Night at Alfie’s” in Shanghai. Chanel, Dsquared 2, Ralph Lauren, Bulgari, Armani, and Cavalli all have luxury restaurants at hot spots around the world. Read on...

Ben  Hanuka
  • Hospitality Law
  • Conflicts Between Franchise Agreements and Operating Manuals: A Canadian Perspective
  • The vast majority of franchise systems, including hotel systems, depend on operating standards, procedures and policies. These requirements are typically contained in a franchise operating manual that is separate from a franchise agreement. Particularly in established hotel franchise systems, operating manuals tend to be comprehensive and often complex documents. They may contain extensive requirements with respect to virtually every aspect of the operation of the hotel, from the brand and quality assurance, to the use of technology. Read on...

Lema Khorshid
  • Hospitality Law
  • Building Your Brand by Managing Your Intellectual Property
  • With new players constantly opening their doors, the hotel industry has become an extremely competitive game. One day, a hotel is the only one of its kind in its ZIP code, and the next, one opens around the corner and another right across the street. Hotel companies and operations constantly innovate novel and differentiated concepts to draw new customers in, and as a result the hospitality industry bears a surplus of very comparable brands. Whatever the concept and whatever the location, hotel executives need to differentiate their properties from the mass of competition. Using both the law and business of brands is the best tool at the hotel executive’s disposal. Read on...

Justin Thompson
  • Hospitality Law
  • The Current Legal State of Hotel-Condo Development
  • A couple of notable recent legal developments have paved the way for a resurgence in developer interest in condo hotel projects. This is especially true in major luxury markets across the U.S., such as Los Angeles, San Francisco, Miami and New York, where numerous condo hotel projects are in the development and pre-sale phases. By way of background, a condo hotel is a condominium project located immediately adjacent to or within a hotel. In a condo hotel project, the condominium unit owners are entitled to certain hotel amenities by virtue of their unit ownership. Many unit owners elect or are restricted from living in their condo hotel unit year round; when the unit is not occupied, it is rented. Read on...

Rob Elvin
  • Hospitality Law
  • Health and Safety in the UK Hotel Industry
  • There have been a significant number of cases reported in the press recently in relation to hotels that are being prosecuted for health and safety breaches. The increased visibility of such cases highlights a need for stronger emphasis on compliance within the industry. This article aims to increase awareness of health and safety issues amongst hoteliers by examining key health and safety obligations in relations to hotels; considering the legal, reputational and financial impact of failures to comply with health and safety duties; and providing some practical examples of how to ensure compliance with legal obligations. Read on...

Robert E. Braun
  • Hospitality Law
  • Not Just Heads In Beds – Cybersecurity for Hotel Owners
  • The basics of the hotel business have traditionally been simple: good location, fair prices, appropriate amenities and good service were the keys to success. While those factors are important today, hotels are no longer simply a “heads in beds” business; hotels are increasingly brand-oriented. Brands focus not only on the services and products they sell, but on developing the perception and recognition of the brand associated with those goods and services. That means that hotels, like all brands, need to focus more and more on understanding their customers and how to reach them, whether through loyalty programs, advertising, social media or otherwise. Read on...

APRIL: Guest Service: The Personalized Experience

Scott Hale

Home sweet home. Your dog recognizes the sound of your car pulling in the drive and waits anxiously for you at the front door. Your thermostat knows the temperature that you expect the kitchen to be as you prepare dinner. Your stereo knows what playlist works best with tonight’s recipe. Your television has your preferred programming all cued up when you’re done with your meal. The list goes on. Home sweet home. What if you could make your guests’ next experience at your hotel just like home – but better? You can. Read on...

Tom O'Rourke

Mobile devices are not only important when planning trips, they are indispensable to guests when they are on the actual trip. According to the Expedia and Egencia Mobile Index published last year, travelers rank their smartphones as their top priority when on the go. Mobile devices are so important that survey respondents ranked them higher than a toothbrush or a driver’s license. The mobile experience extends beyond the point of booking the room—it’s now an integral part of the journey. Read on...

Adele Gutman

Before the first shovel was in the ground, we knew Aria Hotel Budapest would be an extraordinary hotel. For the Library Hotel Collection and our founder, Henry Kallan, creating a hotel that is beyond ordinary is everything. We think about each detail of the design and experience to create wow factors for our guests. These elements generate rave reviews, and rave reviews are the cornerstone of our marketing program. This is how we became the #1 Hotel in the World in the TripAdvisor Travelers’ Choice Awards. Read on...

Megan Wenzl

A personalized guest experience is important in today’s hospitality industry. Guests can voice their opinion about a hotel in seconds because of the Internet, and their feedback is contained in sources like social media sites and online reviews. Potential guests read this information when they are looking for where to stay on their next summer vacation. Guests will post online reviews about their experiences. According to research by ReviewTrackers, 45 percent of hotel guests are likely to leave to a review after a negative experience, while 37.6 percent of hotel guests are likely to leave a review after a positive experience Read on...

Coming Up In The May Online Hotel Business Review




Feature Focus
Eco-Friendly Practices: The Value of Sustainability
The hotel industry continues to make remarkable progress in implementing sustainability policies and procedures in their properties throughout the world. As a result, they continue to reap the benefits of increased profitability, enhanced guest experiences, and improved community relations. In addition, as industry standards are codified and adopted worldwide, hotels can now compare how their operations measure up against their competitors in terms of sustainable practices and accomplishments. This capacity to publicly compare and contrast is spurring competition and driving innovation as hotels do not wish to be left behind in this area. Water management and conservation is still a primary issue as population growth, urbanization, pollution and wasteful consumption patterns place increasing demands on freshwater supply. Water recycling; installing low-flow fixtures; using digital sensors to control water usage; and even harvesting rainwater are just a few things that some hotels are doing to preserve this precious resource. Waste management is another major concern. Through policies of reduce, reuse and recycle, some hotels are implementing “zero-waste” programs with the goal of substantially reducing their landfill waste which produces carbon dioxide and methane gases. Other hotels have established comprehensive training programs that reinforce the value of sustainability. There is employee engagement through posters and quizzes, and even contests are held to increase innovation, sensitivity and environmental awareness. Some hotels are also monitoring a guest’s energy usage and rewarding those who consumed less energy with gifts and incentives. The May issue of the Hotel Business Review will document how some hotels are integrating eco-friendly practices into their operations and how they and the environment are benefiting from them.