Mr. Meek

Security & Safety

Tell Pests the Pool Is Closed

By Frank Meek, International Technical & Training Director, Orkin, LLC

Summertime and the living is easy by the pool - unless guests are forced to swat pests while they tan. As warm weather brings mosquitoes, flies and stinging pests out in numbers, hoteliers need to prepare themselves to fight back and make sure their guests' relaxing poolside experiences aren't ruined by buzzing insects.

Take a Bite Out of Mosquitoes - Not Out of Hotel Guests

Known for their itchy bites, mosquitoes are one of the most familiar summer pests and probably the pest that receives the most attention. Ever since 1999, when West Nile virus first appeared in North America, transmitters of this virus have been kept under close watch - and for good reason. The Centers for Disease Control and Prevention (CDC) reported 3,000 documented human cases of West Nile in the United States in 2005, more than 100 of which resulted in death.

Even though there are other methods of transmitting the virus, scientists believe that mosquitoes that feed on infected birds and then bite humans are the most common agents. Most people who contract West Nile never show any symptoms, but severe cases can result in flu-like symptoms, meningitis or encephalitis.

Mosquitoes will frequent a hotel pool for two reasons - breeding grounds are found close by and it's a buffet (of hotel guests). Mosquitoes can breed in any size of standing water, even as small as a thimble. While a swimming pool usually will not become host to mosquitoes because the water does not remain stagnant for long, any water that collects around the deck could become a breeding spot.

The best way to stop mosquitoes from becoming a problem is to prevent them from breeding. Hotel staffs should sweep away all water around the pool every evening and monitor flowerpots and gutters for standing water. After a female mosquito lays her eggs, it only takes a few days for them to hatch.

If there are other standing areas of water around the pool, such as ornamental ponds or birdbaths, pest management professionals can treat the water with insect growth regulators to prohibit mosquito larvae from maturing. Mosquito-eating fish, known as gambusia, also can be introduced into a pond to feed on any eggs.

Flying Furies - Flies and Yellow Jackets

Flies and yellow jackets try to join in summer pool fun because of the ready supply of sugar and protein sources. Wherever there are chips, cookies, soda or other food - especially syrupy sweet - there probably will be pests looking for an easy meal. Too many flies and yellow jackets certainly will be a nuisance to hotel guests, but yellow jackets can be a more serious problem, especially for those with allergies.

To keep flies and yellow jackets away from the pool, hoteliers should implement a strict sanitation program that prohibits these pests from accessing any food sources. Since most hotels allow eating by the pool, the area should have a number of garbage cans for easy disposal of food wrappers and waste. Of course, the staff also should make sure to clean up any spilled food from the deck immediately.

Just because food waste is in a garbage can does not mean that flying insects cannot access it. All trashcans should be lined and kept securely sealed when not in use. The trashcans also should be washed down regularly, along with the pool deck, to prevent any lingering food debris. The staff should empty all cans daily and move the waste to a dumpster far from the pool area.

Hoteliers should closely monitor the outside of their buildings for any signs of wasp nests. Yellow jackets typically build their nests in holes in the ground, but also can nest in walls, trees and structural voids. If such nests are found, it can be very dangerous to disturb them. Only licensed, experienced professionals should attempt to treat and eliminate them.

Keeping the Pests Where They Belong - Off the Property and Outside

Though hoteliers need to ensure that their guests do not find mosquitoes, flies or yellow jackets outside, they also need to take steps to protect these pests from finding their way into the lobby or guestrooms.

Proper lighting is one way to discourage flying insects from ever approaching the hotel. Fluorescent lights attract flying insects, which use them for direction. Sodium vapor lights, on the other hand, are less attractive to insects. Professionals recommend using fluorescent lights in areas away from the hotel, like parking lots, to draw pests away from the building. Sodium vapor lights are preferred on the building itself.

If pests do approach the hotel and linger around the pool, hoteliers should make sure they don't gain entry through opened doors or windows. All doors should shut properly and be equipped with door sweeps for a secure seal. Windows that open should be screened with #16 mesh, which prevent even the smallest pests from entering.

Positive airflow can impede the entry of flying insects by literally pushing pests out. To check the airflow in a building, hoteliers can use a lighter or match and open a door to see what happens to the flame. If the flame blows toward the outside, then the airflow is positive; if it blows inward, airflow is negative. Positive airflow will make it difficult for flying insects to enter, even when doors are opening and closing regularly.

Finally, partnership between the hotel staff and pest management professional is essential to keep pests away. Some providers will offer training to help the staff understand their roles in the pest management program, including sanitation efforts and monitoring for pest activity.

Guests will appreciate the efforts hoteliers take to keep the pool and grounds free of mosquitoes, flies and yellow jackets. Proactive methods that stop infestations before they start will allow guests to enjoy summertime pool activities in a lounge chair all their own.

An industry veteran, Frank Meek has been with Orkin since 1986. In 2003, he was named among the future leaders of the pest management industry in Pest Control Technology magazine’s “40 Under 40” ranking. Currently, as the International Technical and Training Director, Mr. Meek provides technical support and training in both sales and service to Orkin's international franchises, helping them grow and develop in their specific markets. As a board-certified entomologist, Mr. Meek teaches Integrated Pest Management principles and can explain how to use all available methodologies to prevent pest infestations in various commercial settings. Mr. Meek can be contacted at 404-888-2898 or fmeek@rollinscorp.com Extended Bio...

HotelExecutive.com retains the copyright to the articles published in the Hotel Business Review. Articles cannot be republished without prior written consent by HotelExecutive.com.

Receive our daily newsletter with the latest breaking news and hotel management best practices.
Hotel Business Review on Facebook
RESOURCE CENTER - SEARCH ARCHIVES
General Search:

JUNE: Sales & Marketing: Who Owns the Guest?

Emanuel Baudart

Social media opens the doors to conversations about experiences – good or bad. Twitter gives hotel guests the option to air their grievances while Instagram gives them the bragging rights on their best days. Customers are giving out their feedback and it’s up to the industry to take it seriously in how hotels engage with their guests. A guest’s social media is an opportunity for hotels to work better and more efficiently to target and enhance the guest experience. Coupling the data that guests give through social media with the data we have from years of growing AccorHotels, we are focusing on using the right tools to best access the guest. At AccorHotels, we are moving away from the transactional model of hospitality and focusing on building relationships through social engagement and bolstering the benefits of our loyalty program. In order to do both, we’ve invested in building better tools for our hotels to succeed on the promise of hospitality – great service, attention and comfort. READ MORE

Wendy Blaney

In a world where almost everything is done digitally, it is important to remember how impactful a two-way conversation can be for consumers interested in booking travel. There is no denying that it has become easier and easier to plan trips online, and purchase products almost instantly – yet there are still many customers who want the personal touch and assurance that they truly understand what it is that they are buying. They want someone to provide direction, answer questions, and give them “insider” information. This is especially true for a dynamic destination like Atlantis where there are an abundance of options. Our guests aren’t just interested in a resort, they are seeking a coveted, catered experience. READ MORE

Mustafa Menekse

Though it seems that online travel agencies have been a part of the hotel booking landscape for eons, the reality is that just 25 years ago, brick and mortar travel agencies were the norm. Travelers would visit an agency for trip planning advice, printed brochures, and to speak with actual travel agents to assist in booking airfare, hotel accommodations and rental cars. Travel agencies had the knowledge and information about the destination and, of course, the tools and connections to book hotels and flights to begin with. The support these agencies provided put traveler’s minds at ease, especially for international trips. This was the foundation of why OTAs are in existence. READ MORE

Scott Weiler

A guest of a hotel or chain books with an OTA. Terrific for everyone, right? The OTA is grateful for the transaction, and hopes to get a nice share of that customer’s travel bookings for years to come. The hotel is happy to get a (let’s say) first time guest. Sure, they paid a commission for that booking, but the GM and their team is ready to do their stuff. Which is to say – deliver a great stay experience. Now what? Now it’s a battle of the marketers! READ MORE

Coming Up In The July Online Hotel Business Review




{300x250.media}
Feature Focus
Hotel Spa: Measuring the Results
As the Hotel Spa and Wellness Movement continues to flourish, spa operations are seeking new and innovative ways to expand their menu of services to attract even more people to their facilities, and to and measure the results of spa treatments. Whether it’s spa, fitness, wellness meet guest expectations. Among new developments, there seems to be a growing emphasis on science to define or beauty services, guests are becoming increasingly careful about what they ingest, inhale or put on their skin, and they are requesting scientific data on the treatments they receive. They are open to exploring the benefits of alternative therapies – like brain fitness exercises, electro-magnetic treatments, and chromotherapy – but only if they have been validated scientifically. Similarly, some spas are integrating select medical services and procedures into their operations, continuing the convergence of hotel spas with the medical world. Parents are also increasingly concerned about the health and well-being of their children and are willing to devote time and money to overcome their poor diets, constant stress, and hours spent hunched over computer, tablet and smartphone screens. Parents are investing in wellness-centric family vacations; yoga and massage for kids; mindfulness and meditation classes; and healthy, locally sourced, organic food. For hotel spas, this trend represents a significant area for future growth. Other trends include the proliferation of Wellness Festivals which celebrate health and well-being, and position hotel spas front and center. The July issue of the Hotel Business Review will report on these trends and developments and examine how hotel spas are integrating them into their operations.