Insider: Guest Internet Installation: Common Practices & Complications
By Michael Kasprzyk, CEO, Thinwires, LLC
Mr. Michael J. Kasprzyk
We all wish that things we bought just worked forever. Everyone dreams that his or her car will never break down and the plumbing will just keep flowing in the right direction. Unfortunately, our world just doesn’t work that way. While we try to buy the best equipment and service that our budgets allow, sometimes things just don’t go the right way.
My article in the Hotel Business Review "Guest Internet Installation: Common Practices & Complications" has some helpful tips for making sure the money you spend on Guest Internet Services goes as far as possible before you run into problems. And even when you have problems, these tips can help you identify, isolate and solve problems on your hotel network faster than ever before.
Simple things like good knowledge transfer on your staff and network drawings with access point locations ease service requests and help you troubleshoot problems before they become large ones. Employee turnover is a common way of life in the hotel world, but making sure you have documentation and more than just one person that knows where all your access points are located and how to tell if they’re working or not.
I can’t tell you how many times we’ve fixed up a broken network that was down for controllable, preventable problems – make sure you know how things are laid out and working in your property so when they break you can find the problem and get it fixed fast.
Email me anytime with questions at mikek@thinwires.com
Click here to read the full article
Best regards,
Michael J. Kasprzyk
CEO
Thinwires, LLC
mikek@thinwires.com
