Mr. Steven Ferry

As Founder and Chairman of the International Institute of Modern Butlers, Steven Ferry is campaigning to raise service standards around the world by passing-on the finely honed social and service skills of the British butler. He speaks and writes for the industry, and his two books on the profession, Butlers and Household Managers, 21st Century Professionals, and Hotel Butlers, The Great Service Differentiators, are used as the definitive texts for butlers and their employers worldwide.

In addition to guiding the Institute, Mr. Ferry spends much of his time out in the field, teaching butlers and household managers at private residences and villas, hotels and resorts, schools and businesses.

Professor Ferry, who began his career as a teacher (in England and then the United States) specializing in learning techniques, joins other butler trainers in imparting the mechanical skill-sets of the butler, but moves beyond to focus on creating the right mindset, attitude, and communication skills that underpin superior service. He additionally provides consulting and some placement services for those private individuals and hospitality venues requiring such services.

Together with Spa Hospitality Worldwide, he is responsible for introducing the concept of the Spa Butler into the lexicon and awareness of the industry.

Mr. Ferry was born and raised in England. He returned there to work in the hospitality industry and private residences before moving back to the United States to work as a butler. He resides in Florida with his wife.

Mr. Ferry can be contacted at 813-354-2734 or stevenferry@modernbutlers.com or via www.modernbutlers.com