Mr. Militi

Mike Militi

Division Manager

Wine Guardian

Michael Militi is the division manager for Wine Guardian, an Air Innovations company. Wine Guardian is a world leader in environmental control systems as it relates to wine cellars. From small residential cellars to commercial cellars to large wine storage facilities, Wine Guardian has the solution to meet your collectionís unique requirements in temperature and humidity.

Mr. Militi has 20 years of experience in heating, ventilation and air-conditioning project management, sales and applications engineering. He joined Air Innovations in 2001, and is responsible for the Wine Guardian wine cooling systems and Cleanroom Systems divisions, including the AdvancAir and HEPAir businesses.

Previously, Mr. Militi worked as a sales engineer for a package testing and reliability equipment company and an industrial blower manufacturer. He began his career at Cleanroom Technology and continued developing turnkey clean-room solutions for an international client base when that company was purchased by Clestra.

Mr. Militi has a bachelorís degree in mechanical engineering from the Rochester Institute of Technology.

Mr. Militi can be contacted at 315-452-7400 or mmiliti@airinnovations.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.