Mr. Perks

Barrie Perks

Vice President Sales & Services

Cincinnati USA Convention & Visitors Bureau

Barrie M. Perks, an experienced sales and marketing professional who has held management positions with some of the nation's most recognized hotels in major cities around the world, joined the Cincinnati USA CVB as Vice President of Sales and Services in October 2006. Mr. Perkslived and worked in Cincinnati for 10 years while serving as Director of Marketing for the Westin Hotel in downtown Cincinnati from 1992 to 1997.

Mr. Perks has led the strategic realignment of the CVB sales team to focus on specific vertical industry market segments rather than geographic regions, as had been done in the past. In 2007, Perks’ first full year heading the CVB sales efforts, the team exceeded its room night goal by nearly ten percent. Throughout his tenure with the CVB, the Sales Team’s room night production has consistently grown year over year, with nearly 220,000 rooms booked in 2013.

Mr. Perks implements an aggressive strategic sales and marketing plan to promote the city as a vibrant convention and meetings destination. He works closely with area hotels and convention facilities, and serves as a liaison between the CVB's clients and these facilities. He also develops cooperative programs, familiarization visits and sales missions with the local hospitality industry to effectively market the region, as well as oversees the sales managers and sales budget.

A primary focus area for Mr. Perks is creating a cohesive community and stronger relationship between the local hotels and the CVB, where the entities work collectively toward the goal of increased hotel room nights and attracting high volume, high value meetings and conventions to Cincinnati USA.

He also has held sales, marketing and management positions with hotels including the Westin Bonaventure in Los Angeles; the Renaissance Hotel in Long Beach; the Portofino Resort and Marina in Redondo Beach; the Biltmore in Los Angeles; Hyatt Hotels in Indianapolis and Chicago; Princess Hotels in Bermuda; and Loews Hotels International in London, England.

Mr. Perks can be contacted at 513-632-5394 or bperks@cincyusa.com

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.