Mr. Chacon

Raul Chacon

Director, Loss Control

EMPLOYERS

Raul Chacon is an expert on loss control and workplace safety with more than 21 years of experience.

As the Director of Loss Control for specialty workersí compensation insurance carrier EMPLOYERS, Chacon has helped many hotels and other small businesses to take a strategic approach to risk management to improve their workplace safety and ultimately control related costs.

Chacon is an expert at performing risk analysis for a variety of industries and making appropriate recommendations to reduce and prevent work-related injuries. He has also successfully coordinated and conducted training seminars for loss control staff, agents and policyholders.

Chacon holds a BS degree in Industrial Technology from California State University-Fresno.

Mr. Chacon can be contacted at 888-682-6671 or RChacon@employers.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.