Mr. Wilhelm

Sam Wilhelm

Chef Concierge

Four Seasons Resort Maui at Wailea

Chef Concierge Sam Wilhelm has been immersed in the hospitality industry since he can remember. Born and raised in the quaint town of Hana, the namesake of Maui's most notorious road trip, Wilhelm's father was a Director of Food & Beverage at the Hotel Hana and his mother was a Front Office Manager. "Growing up, I was always at the hotel. My sisters even danced hula there," recalls Mr. Wilhelm. "And when we weren't there, we were having guests over to our home for dinner." Mr. Wilhelm still exudes the aloha spirit instilled in his childhood, and much of his focus at Four Seasons Resort Maui relates to showing his guests the beauty of the island and its native people.

The young chef concierge swiftly navigated up through the hotel ranks. At age 15, he became a concierge agent at Hotel Hana. After graduating high school, he moved into the Food & Beverage department. Three years later, he moved from Hana to the luxury resort area of Wailea, Maui, taking a position as a front desk agent at the Fairmont Kea Lani, where he stayed for five years, advancing to chef concierge. In 2011, Mr. Wilhelm joined Four Seasons "I wanted be part of the best," he says. A year later, he was promoted to chef concierge, heading the largest team of concierge in the company.

Mr. Wilhelm also holds the coveted golden keys of the Les Clef d'Or, which he earned in 2009. He regularly attends the association's annual congress meetings, developing initiatives to bring back to his island home and growing his network of his peers-the best of the best in the business. "My goal at the resort is twofold: first, to provide guests with a level of service that exceeds their expectations; second, to show them the real Maui, the one that I grew up with and that they can take home with them in the form of lifelong memories."

When Mr. Wilhelm is not behind the desk, he enjoys experiencing all his island home has to offer. He can often be found with family and friends, relaxing at the beach or dining at the island's most revered eateries-from chef's tables to holes-in-the-wall.

Mr. Wilhelm can be contacted at 808- 874-8000 or sam.wilhelm@fourseasons.com

Coming Up In The November Online Hotel Business Review




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Feature Focus
Architecture & Design: Authentic, Interactive and Immersive
If there is one dominant trend in the field of hotel architecture and design, its that travelers are demanding authentic, immersive and interactive experiences. This is especially true for Millennials but Baby Boomers are seeking out meaningful experiences as well. As a result, the development of immersive travel experiences - winery resorts, culinary resorts, resorts geared toward specific sports enthusiasts - will continue to expand. Another kind of immersive experience is an urban resort one that provides all the elements you'd expect in a luxury resort, but urbanized. The urban resort hotel is designed as a staging area where the city itself provides all the amenities, and the hotel functions as a kind of sophisticated concierge service. Another trend is a re-thinking of the hotel lobby, which has evolved into an active social hub with flexible spaces for work and play, featuring cafe?s, bars, libraries, computer stations, game rooms, and more. The goal is to make this area as interactive as possible and to bring people together, making the space less of a traditional hotel lobby and more of a contemporary gathering place. This emphasis on the lobby has also had an associated effect on the size of hotel rooms they are getting smaller. Since most activities are designed to take place in the lobby, there is less time spent in rooms which justifies their smaller design. Finally, the wellness and ecology movements are also having a major impact on design. The industry is actively adopting standards so that new structures are not only environmentally sustainable, but also promote optimum health and well- being for the travelers who will inhabit them. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.