Mr. Heung

Tony Heung

Director of Network Solutions

Quadriga Worldwide

Director of Network Solutions Tony Heung has worked for Quadriga for over 10 years, formerly as Head of Network Engineering, and currently Director of Network Solutions, responsible for the company's network strategy and to grow the networking business globally.

Mr. Heung has brought to Quadriga extensive knowledge and experience of wireless and wired networking, security and global network infrastructure and with his team has been responsible for the introduction of Cisco and HP Networks as well as IP over Coax solutions, installed globally.

Immediately prior to joining Quadriga, Mr. Heung was based in Auckland, New Zealand and held a position in the technical team of Gen-i, later acquired by New Zealand Telecom.

Mr. Heung received his B.E. (Hons) degree in Engineering Science from the University of Auckland, followed by his M.E. degree in Biomedical Engineering, where he specialised and won a scholarship for computational techniques in multiple sclerosis research. Mr. Heung is also an early adopter of the CISSP (Certified Information Systems Security Professional) and was certified in 2002.

Mr. Heung can be contacted at 44-0-118-916-7181 or tony.heung@quadriga.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.