Mr. Heung

Tony Heung

Director of Network Solutions

Quadriga Worldwide

Director of Network Solutions Tony Heung has worked for Quadriga for over 10 years, formerly as Head of Network Engineering, and currently Director of Network Solutions, responsible for the company's network strategy and to grow the networking business globally.

Mr. Heung has brought to Quadriga extensive knowledge and experience of wireless and wired networking, security and global network infrastructure and with his team has been responsible for the introduction of Cisco and HP Networks as well as IP over Coax solutions, installed globally.

Immediately prior to joining Quadriga, Mr. Heung was based in Auckland, New Zealand and held a position in the technical team of Gen-i, later acquired by New Zealand Telecom.

Mr. Heung received his B.E. (Hons) degree in Engineering Science from the University of Auckland, followed by his M.E. degree in Biomedical Engineering, where he specialised and won a scholarship for computational techniques in multiple sclerosis research. Mr. Heung is also an early adopter of the CISSP (Certified Information Systems Security Professional) and was certified in 2002.

Mr. Heung can be contacted at 44-0-118-916-7181 or tony.heung@quadriga.com

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.