Mr. Nagalia

Sanjay Nagalia

Senior Vice President & Co-Founder

IDeaS - A SAS Company

With more than 20 years of experience in product development and operations, Sanjay Nagalia rejoined IDeaS in 2012 and serves as Chief Operating Officer.

Prior to rejoining IDeaS, Mr. Nagalia co-founded and served as COO of Apex Decisions, a retail revenue management company. Mr. Nagalia co-founded IDeaS and served as VP Products and Services from 1989 to 2001.

He has provided executive leadership as head of development and operations for fast growing global organizations and all aspects of product development, implementation and support.

Mr. Nagalia received a B.S. in Electrical Engineering from the Indian Institute of Technology and a M.S. in Computer Science from the University of Maryland.

Mr. Nagalia can be contacted at 952-698-4200 or sanjay.nagalia@ideas.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Its leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Its the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.