Mr. Candeias

Mario Candeias

Regional Director, Lisbon

Pestana Hotels and Resorts

Mário Candeias is a 23-year hotel veteran, currently serving as Regional Director Lisbon of Pestana's Luxury Hotels. Pestana is Portugal’s leading hotel chain, operating over 90 properties in 15 countries, with assets valued in over €1 billion. He is currently based in Lisbon, managing Pestana’s luxury hotels affiliated to The Leading Hotels of the WorldTM, of which it is the largest operator in the Iberian Peninsula (by room count), namely the world-acclaimed Pestana Palace, Hotel & National Monument.

He previously worked for other prestigious Portuguese hotel brands, in the luxury and upper upscale segments, managing both resort and urban properties.

Mr. Candeias has also an extensive consulting and teaching collaboration with prestigious institutions in Portugal and abroad, such as the Faculty of Economics of the University of Algarve, Hotel Management School in the Algarve and Lisbon/Estoril. He has led seminars and master classes throughout the country, by request of Tourism & Hospitality related institutions. Areas covered range from Hotel Development to Operations, Destination Management and Competitiveness.

Mr. Candeias is an avid writer, on Tourism and Hospitality, Economics, Management and Politics.

Mr. Candeias holds a Bachelor’s Degree in Hospitality & Tourism Management, from HotelSchool Algarve and Lisbon/Estoril, specializing in Hotel Operations (both Rooms and F&B) and Marketing & Sales. He then completed a College Degree in Marketing Management plus an MBA at the Faculty of Economics University of Algarve.

Faithful to his lifelong learning commitment, Mr. Candeias coursed several Executive Education programs abroad, namely Advanced Hospitality Management in University of Cornell, Cornell School of Hotel Administration, NY, USA, and École Hotelličre de Lausanne, Switzerland. He also studied Corporate Finance at Harvard Business School, MA, USA and Insead, France.

Please visit www.pestana.com for more information.

Mr. Candeias can be contacted at 351-210-428-426 or mario.candeias@pestana.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.