Mr. Candeias

Mario Candeias

Regional Director, Lisbon

Pestana Hotels and Resorts

Mário Candeias is a 23-year hotel veteran, currently serving as Regional Director Lisbon of Pestana's Luxury Hotels. Pestana is Portugal’s leading hotel chain, operating over 90 properties in 15 countries, with assets valued in over €1 billion. He is currently based in Lisbon, managing Pestana’s luxury hotels affiliated to The Leading Hotels of the WorldTM, of which it is the largest operator in the Iberian Peninsula (by room count), namely the world-acclaimed Pestana Palace, Hotel & National Monument.

He previously worked for other prestigious Portuguese hotel brands, in the luxury and upper upscale segments, managing both resort and urban properties.

Mr. Candeias has also an extensive consulting and teaching collaboration with prestigious institutions in Portugal and abroad, such as the Faculty of Economics of the University of Algarve, Hotel Management School in the Algarve and Lisbon/Estoril. He has led seminars and master classes throughout the country, by request of Tourism & Hospitality related institutions. Areas covered range from Hotel Development to Operations, Destination Management and Competitiveness.

Mr. Candeias is an avid writer, on Tourism and Hospitality, Economics, Management and Politics.

Mr. Candeias holds a Bachelor’s Degree in Hospitality & Tourism Management, from HotelSchool Algarve and Lisbon/Estoril, specializing in Hotel Operations (both Rooms and F&B) and Marketing & Sales. He then completed a College Degree in Marketing Management plus an MBA at the Faculty of Economics University of Algarve.

Faithful to his lifelong learning commitment, Mr. Candeias coursed several Executive Education programs abroad, namely Advanced Hospitality Management in University of Cornell, Cornell School of Hotel Administration, NY, USA, and École Hotelličre de Lausanne, Switzerland. He also studied Corporate Finance at Harvard Business School, MA, USA and Insead, France.

Please visit www.pestana.com for more information.

Mr. Candeias can be contacted at 351-210-428-426 or mario.candeias@pestana.com

Coming Up In The March Online Hotel Business Review




Feature Focus
Human Resources: Inspiring a Journey of Success
In an increasingly competitive environment where hotels are competing to attract, and more importantly, to keep top talent, Human Resource managers are realizing the need to focus on improving their Employee Experience. Smart managers are embracing the idea of Employee Wellness which translates into a system of physical, mental, emotional, and purposeful well-being. Some organizations are even providing free counseling for their employees and their dependents. The goal is to nurture, support and engage with their employees in a way that increases productivity, improves customer service, enhances loyalty, and creates a more harmonious work environment for all. Along with this development is the need for more effective, ongoing training. Many HR managers rely on external training firms for this, but there is a growing trend which taps the experience and expertise that already exists within the organization. For example, younger employees likely have greater knowledge of social media which an older generation might struggle with. Harnessing this peer-to-peer learning can be an efficient and cost effective way of increasing skills, and as a result, the knowledge transferred is likely to be more acceptable and relevant. Finally, HR managers need to foster an environment that empowers people and taps into their full potential, inspiring a personal journey of success. The March Hotel Business Review will take a look at some of the strategies and techniques that human resource directors are currently developing in order to achieve success.