Global Director (Hotels & Hospitality)
Matthew Costin, is the Global Director (Hotels & Hospitality) of BDRC Continental, a market research consultancy specialising in the hotels and hospitality sector. In more than a decade at BDRC, Mr. Costin has worked with many of the worldís leading hospitality companies, such as IHG, Hilton, Starwood and Marriott. He is an expert in the fields of brand equity and customer experience and is also a recognised authority on the meetings and conference sector.
Mr. Costin joined BDRC in 2002, having started his insight career two years earlier with Abacus Research, where he worked mainly for clients in the financial services and media verticals. At BDRC, he assumed responsibility for the agencyís work in the rapidly growing meetings and conference sector. In addition to overseeing the BDRC Meetings Market Survey programmes, Mr. Costin launched VenueVerdict, a suite of hospitality customer experience management and competitor benchmarking applications that has now been adopted by hotel companies in more than 70 countries worldwide.
In 2008, Mr. Costin was promoted to BDRCís senior management team and appointed to head up the companyís global Hotels & Hospitality research practise, which operates out of BDRCís head office in London as well as regional offices in Singapore, Beijing and Sydney. Alongside his management responsibilities, he retains a hands-on role with custom hotel research and consultancy assignments, as well as BDRCís global Hotel Guest Survey and Meetings Market Survey program.
Mr. Costin has a MA in International Relations from the University of Sussex and holds an MBA from Henley Business School.
Mr. Costin can be contacted at +44 (0)20 7400 1004 or firstname.lastname@example.org