Mr. Acar

Omer Acar

General Manager

Le Royal Monceau, Raffles Paris

Ömer Acar is the General Manager of the Le Royal Monceau – Raffles Paris, one of the city’s pre-eminent luxury hotels. Under his stewardship, the next-generation palace has achieved recognition for its guest service levels, receiving the official 5-star rating in 2012, and a Michelin Star for each of its two restaurants in 2013. It also garnered prominent awards and accolades, such as ‘Best New Hotel 2012’ by Tatler Magazine, ‘Best Hotel Ambiance and Design 2012’ by Condé Nast Traveler Magazine and ‘Best Spa in the World 2012’ at the Virtuoso Awards.

Mr. Acar has over 17 years experience in the luxury hospitality industry. Before joining Le Royal Monceau – Raffles Paris, he was General Manager at The Ritz, Paris for 5 years. Before joining the team at The Ritz, he was Director of Catering for Harrods Holding Group in London and, prior to that, at the Four Seasons Hotel Group in Egypt, Beverly Hills and Hawaii.

Mr. Acar is married with two children. He studied at Hawaii Pacific University; Honolulu where he gained a BA honours degree in Science and Business Administration. Current board memberships include The Quality Committee for The Leading Hotels of the World and the Advisory Board for HIM - Swiss Education Group.

Mr. Acar can be contacted at 33-1-42-99-8800 or paris@raffles.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.