Mr. Amdekar

Jayesh Amdekar

Principal Consultant in Travel & Hospitality Practice

Infosys Limited

Jay Amdekar is Principal Consultant in Travel & Hospitality Practice at Infosys Limited, a leading IT consulting and services company. Jay has over seventeen years of international experience in operations, business consulting and IT consulting in travel, hospitality & gaming industries.

At Infosys, Mr. Amdekar leads engagements with clients in travel & hospitality industry. He has worked with some of the leading hotel and casino brands, travel management companies and independent software vendors in North America, Europe, Middle East and Asia.

Before joining Infosys Mr. Amdekar worked with Ernst & Young, where he worked with their travel industry clients to conduct business process reviews and recommend leading practices to improve business processes. Prior to joining consulting he worked for hotel chains like MövenPick, Regent International and Taj Group of Hotels. He held several managerial roles in the areas of Revenue Management, Reservations and Guest Services Operations.

Visit Mr. Amdekar at www.linkedin.com/in/jayamdekar/ or follow him on twitter @thehotelgeek

Mr. Amdekar can be contacted at 678-636-9081 or jayesh_amdekar@infosys.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.