Ms. Hoover

Erin Hoover

Vice President of Design

Westin Hotels & Resorts and Sheraton Hotels & Resorts

As Vice President of Design for Westin Hotels & Resorts and Sheraton Hotels & Resorts, Erin Hoover leads the creative team to develop global design concepts for guestrooms, public spaces, brand partnerships, marketing events and other design elements for the Westin and Sheraton brands.

Ms. Hoover came to Starwood Hotels & Resorts (NYSE: HOT) by way of the fashion world, having previously worked for Armani for nine years; and brings a calm, smart, livable sensibility to the award-winning hotel brands. Prior to Armani, Hoover consulted for Calvin Klein, Edwin Schlossberg, and Polo Ralph Lauren. In addition to designing the next generation of Westin’s and Sheraton’s guestrooms, Hoover also spearheaded Westin’s groundbreaking partnership with United Airlines, designing travel-size Heavenly blankets and pillows, and Westin-inspired Renewal Lounges at airports in New York, San Francisco, and Los Angeles. Each Renewal Lounge featured a signature LED candle wall and artwork typical of Westin’s soothing aesthetic, along with two pieces of custom furniture: an upholstered ottoman table with a built-in table (for displaying custom botanicals or books) and a day bed for resting, all designed by Ms. Hoover.

What’s most interesting about Ms. Hoover’s work is the diverse variety of properties that fall under the Westin and Sheraton umbrella. While a majority of the properties are new builds, the Westin and Sheraton portfolio also include resort hotels and landmarked buildings including the recently opened Westin Book Cadillac, inside one of Detroit’s most storied buildings. To address these differences, Westin, under the creative guidance of Hoover, created three related but distinct design themes: Modern, which is streamlined and uses light woods; Classic, which is modern at its core but with an Art Deco influence; and Historic, for pre-existing buildings where it’s most appropriate to respect original architectural details.

Ms. Hoover’s large scope of design experience ranges from designing textiles and exhibitions to visual merchandising and display, store design, nightclubs and hotels. Her eclectic and varied experience shapes her design perspective and continues to inspire her as a design professional at Westin and Sheraton.

Ms. Hoover has an MFA in Industrial Design from Pratt.

Ms. Hoover can be contacted at 203-351-2542 or erin.hoover@starwoodhotels.com

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.