Mr. Urbat

Christian Urbat

Senior Vice President, Technical Services, Americas

Carlson Rezidor

Christian Urbat joined Carlson as senior vice president, Technical Services, Carlson Rezidor Hotel Group, Americas, in January, 2011.

Mr. Urbat’s responsibilities include translating brand standards into technical standards; overall technical leadership for the owned and managed hotels—with a clear focus on the Carlson Hotels Real Estate Company (CHREC) portfolio and key flagships; and ensuring compliance of franchised properties with the agreed upon technical standards—overseeing the definition and execution of property improvement plans (P.I.P.) or other strategic investments in single properties. In this compliance work he will provide consulting assistance to the owners to help ensure alignment with the strategic direction of the brands. He further works in close cooperation with the Development and Operations teams.

Mr. Urbat, who was born in Porta Westfalica, Germany, previously held various positions with Hyatt International as vice president of Technical Services for Europe, Africa and Middle East in Zurich, Switzerland, responsible for all building and site related pre- and post-development activities as well as renovations. Prior to that, he worked for Hyatt in various corporate positions and in Food & Beverage Operations across the U.S., China and Germany.

Mr. Urbat has a master’s degree in Culinary Art and a Bachelor of Arts degree in hotel management from Hotel Management College in Altötting, Germany.

Mr. Urbat can be contacted at 763-212-5451 or curbat@carlsonrezidor.com

Coming Up In The March Online Hotel Business Review




Feature Focus
Human Resources: Inspiring a Journey of Success
In an increasingly competitive environment where hotels are competing to attract, and more importantly, to keep top talent, Human Resource managers are realizing the need to focus on improving their Employee Experience. Smart managers are embracing the idea of Employee Wellness which translates into a system of physical, mental, emotional, and purposeful well-being. Some organizations are even providing free counseling for their employees and their dependents. The goal is to nurture, support and engage with their employees in a way that increases productivity, improves customer service, enhances loyalty, and creates a more harmonious work environment for all. Along with this development is the need for more effective, ongoing training. Many HR managers rely on external training firms for this, but there is a growing trend which taps the experience and expertise that already exists within the organization. For example, younger employees likely have greater knowledge of social media which an older generation might struggle with. Harnessing this peer-to-peer learning can be an efficient and cost effective way of increasing skills, and as a result, the knowledge transferred is likely to be more acceptable and relevant. Finally, HR managers need to foster an environment that empowers people and taps into their full potential, inspiring a personal journey of success. The March Hotel Business Review will take a look at some of the strategies and techniques that human resource directors are currently developing in order to achieve success.