Ms. Alton

Sharon Alton

Founder & Principal

GAIA Consulting Group, LLC

Sharon Alton, founder and principal of GAIA Consulting Group, LLC, an integrated consulting firm that helps hotels and hospitality management companies gain maximum value for their sustainable efforts.

Ms. Alton offices with the U.S. Green Building Council in downtown Denver and has an esteemed client base including Destination Hotels & Resorts, U.S. Environmental Protection Agency Ė Region 8 and the Downtown Denver Partnership. She prides herself on demonstrating to clients how they can integrate economic, environmental and social responsibility into their companyís corporate strategy. Her firm specializes in assessment, design, implementation, reporting and optimization of sustainable business opportunities.

A business-minded professional with a background in investment banking and hospitality management, Ms. Alton gained a deep appreciation for the intersection of business and the environment while completing Graduate course work in Economics. Fascinated by the perception that economic reality is mutually exclusive to environmental and social responsibility, Ms. Alton chose to focus her attention on resolving this common misperception. GAIA Consulting Group is the product of her focus. A consulting platform which helps companies to bridge this dynamic perceptual gap, Ms. Alton assists her clients in achieving concurrent positive results for both the environment and their balance sheet.

Ms. Alton graduated from the University of Missouri with a bachelorís degree in Business Administration. She employs sustainable practices in her personal life and frequently provides pro-bono counseling to individuals seeking to lessen their environment footprint while achieving economic savings. Demonstrating that economic and environmental success go hand in hand, GAIA Consulting Group donates a percentage of annual profit to environmental organizations.

Ms. Alton can be contacted at 720-934-6045 or sharon@thegaiagroup.net

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.