Mr. Brown

Tim Brown

Chief Executive Officer

Meeting Sites Resource

Tim Brown is Chief Executive Officer of Irvine, California based Meeting Sites Resource. MSR is a global strategic meeting management solutions organization with a 20 year track record of meeting excellence. This includes global hotel sourcing and custom contract negotiations, full service planning, online registration & housing, professional on-site staffing, Strategic Meeting Management (SMM) consulting & workshops and advanced meeting technology.

Mr. Brown has spent his entire 35 year career in the meetings, convention and hospitality industries and has been both a planner and supplier. He has been in hotel sales, marketing and management and a business owner for 20 years.

Mr. Brown contributes articles to industry trade publications and speaks at many industry events, including Meeting Professionals International (MPI), Professional Conference Management Association (PCMA), Financial & Insurance Conference Planners (FICP) and HSMAI Meet. He also designs and presents custom strategic education for meeting planning and procurement teams.

Mr. Brown also consults with hotel sales and service teams on a multitude of Strategic Meetings Management (SMM) and customer service topics. Additionally, he and the MSR team conduct an annual meeting planner and hotelier Partners Forum to discuss industry issues, trends, challenges and solutions. The MSR Partners Forum is going on its 8th year.

Mr. Brown has served on many Hotel and CVB Advisory Boards, has been President of two different MPI chapters. During his MPI OC Chapter year, he launched a Professional Meeting Management Certification Program at Cal State University of Fullerton, where the curriculum is in its 17th successful year. He also served on MPIís International Board of Directors and is a former Supplier of the Year. MSR is a recognition recipient of Meeting Professionals Internationalís Golden Paragon Award, MPIís highest recognition for meeting excellence.

Mr. Brown is a graduate of San Diego State University (SDSU) where he received his Bachelor of Science degree majoring in Marketing with a minor in Management.

Mr. Brown can be contacted at 949-250-7483 or tbrown@meetingsites.net

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.