Ms. d'Elsa

Laura d'Elsa

Regional Director USA / Canada

German Convention Bureau

Laura d’Elsa is the Regional Director USA/Canada for the German Convention Bureau (GCB). Based in New York City, she represents the GCB in the North American markets and promotes Germany as a leading meetings destination. Ms. d’Elsa serves as the main point of contact for U.S. and Canadian companies, associations and organizations interested in hosting events, meetings, and incentive programs in Germany. She also oversees all operations for the NYC office.

Ms. d’Elsa is focused on educating clients and prospects on the benefits of hosting meetings in Germany, which include excellent value for money, a world class transportation system, exciting and historic cities, and many green venues and convention centers. A major theme she is responsible for driving in North America is Germany’s expertise in key sectors such as automotive, pharmaceutical, biotechnology, finance and economics, logistics management, technology and more. In leveraging these expertise clusters the GCB and its German partners are able to create memorable and strategy-focused experiences that have made the country the #1 association meetings destination in Europe and #2 in the World.

Ms. d’Elsa joined the GCB in 2011 from Sydney, Australia, where she worked for event agency DKC International. At that agency, which focuses on events in the government, non-profit, and association sectors, she was responsible for the public relations and marketing for all events, including strategy development and implementation, sponsorship management, collateral production, and media planning. Among other projects, Ms. d’Elsa managed and coordinated all media relations for the Australian lecture tour of Nobel Laureate in Economics Joseph Stiglitz, which was extensively covered in national and international media outlets.

Ms. d’Elsa’s previous professional experience spans all areas of integrated communications. She started her career at the Coca-Cola Company in Vienna, Austria, working first in the company’s public affairs and communications department and then for the Coca-Cola UEFA Euro 2008 project team, where she managed the company’s Austrian hospitality activities surrounding the 2008 European Soccer Championships.

Ms. d’Elsa has also worked as a freelance editor and translator in the fashion and media industry and as a public relations consultant in the non-profit sector and now serves as a source on the meetings industry and business travel in Germany in leading MICE publications.

Ms. d'Elsa can be contacted at 212-661-4582 or gcbny@gcb.de

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.