Mr. Robertson

Mark Robertson

Partner

Sutherland Asbill & Brennan LLP

Mark Robertson has more than 20 years of experience practicing law in the hospitality industry. Prior to joining Sutherland, he spent 17 years with Hilton Worldwide, Inc., ultimately as senior vice president and assistant general counsel responsible for the company’s operations, brand and commercial services teams. He managed the full array of business and legal issues relating to international and domestic operations and services for more than 3,500 owned, leased, licensed, franchised and affiliated properties across 10 different hotel brands.

Mr. Robertson has extensive experience in information technology, information services, intellectual property, eCommerce, procurement and outsourcing law, having been involved in negotiating, structuring, drafting, implementing and overseeing all manner of purchase and outsourcing agreements.

His diverse experience includes oversight of marketing, branding and public relations; crisis management; compliance; joint ventures; new ventures; antitrust and competition; internet distribution; sales; mergers and acquisitions; and franchising and development.

Earlier in his career, Mr. Robertson practiced real estate and environmental law at a firm in Los Angeles, California. Prior to law school, he served as a foreign service officer in the U.S. Department of State. His work there took him to diplomatic assignments around the world, including Italy, Canada, Lebanon and the Yemen Arab Republic.

Mr. Robertson is admitted to The State Bar of California. He has submitted his application to the District of Columbia Bar. His work is supervised by District of Columbia bar members.

Mr. Robertson can be contacted at 202-383-0945 or mark.robertson@sutherland.com

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.