Ms. DeOrsey

Kimberly DeOrsey

Spa & Fitness Director

Omphoy Resort

Kimberly DeOrsey spa career began in 1992 as an Intern at PGA National Resort & Spa, one of the pioneer Resort Spa’s in the Country. She worked with the opening-management team for The Spa at PGA National (Palm Beach Gardens, Florida).

Based on her accomplishments and reputation, Ms. DeOrsey was recently recruited as Spa Director for the 2012 US Resort Spa Ranked Number One Best by Condé Nast Traveler Readers, The Spa at The Omphoy in Palm Beach, FL.

Other prior career accomplishments include spa leadership positions at a couple of other prestigious Resorts and Spas across the country:

• Boca Raton Resort and Club, a Waldorf Astoria Resort (Boca Raton, Florida) • The Spa At The Atlantic Hotel ( Ft. Lauderdale, Florida) • The Spa at The Tesoro Club (Port St. Lucie, Florida) • The Spa at International Polo Club (Wellington, Florida) • The Spa at Mar-A-Lago Club (Palm Beach, Florida) • The St. Regis Monarch Beach Resort and Spa (Dana Point, California) • Westin Diplomat Country Club & Spa (Hollywood, Florida) • Nemacolin Woodlands Resort & Spa (Farmington, Pennsylvania)

Ms. DeOrsey is a highly sought after and respected spa director due to her unusual combination of talents and accomplishments. Behind her elegant and stunning, bright-eyed, personable exterior is a deeply caring, intuitive, versatile and visionary spa leader. She is admired for her commitment to integrating cutting-edge holistic treatments into the spa environment, for always putting the guests first, ensuring exceptional guest experiences and repeat clients along with an unrelenting commitment to profitability.

In addition to her hands-on leadership, Ms. DeOrsey has served as consultant to hotel companies. She also served on the Starwood North American Spa Counsel and provided Spa Advisory Task Force efforts for hotel companies.

Ms. DeOrsey is a graduate of Central Michigan University and received a Bachelor of Science Degree is Commercial Recreation and Facility Management, and a Minor in Advertisement. She is a 15-year member of ISPA.

Ms. DeOrsey can be contacted at 561-585-8116 or kdeorsey@omphoy.com

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.