Mr. Grohs

Darin Grohs

Director Food & Beverage

W Hotel New Orleans

Chef Darin Grohs got the bug for hospitality with his first job as a bus-boy at age 13 working at a bowling alley in Rapid City, SD. He worked as a server and a dishwasher in addition and helped out in the kitchen when he could as he was not old enough to become a cook. After his time in the US Navy, doing anything but cooking, he got back into his groove and attended the Art Institute of Atlanta where he graduated a term early and second in his class with an Associateís Degree in Culinary Arts.

Chef Grohs went on to attend Georgia State University to attain his four year Bachelor of Arts Degree in Business. All the while he focused on anything and everything in the food service industry. He worked at a liquor store to learn and understand his beverages and start his knowledge of wines. He even worked at a Bed and Breakfast for a well rounded understanding of the Hospitality business. He was classically trained in French Cuisine, he worked at multiple Italian restaurants and had the influence of his mentors in Atlanta who imparted the knowledge and understanding of the Low Country and all the flavors that are indicative of this area. He moved back to the Mid-West for a time, to Southern Florida with its Latin flavors and then landed in Southern California where he adopted the practice of market to table before heading to New Orleans.

Chef Grohs believes in simple flavors that speak for themselves. With his vast background, he enjoys using local ingredients in new and inventive ways that could represent the culture at hand or the culture from where the dish came.

Mr. Grohs can be contacted at 504-207-5030 or darin.grohs@whotels.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.