Mr. Parsons

Brad Parsons

Executive Chef

The Fairmont Chicago, Millennium Park

Brad Parsons, Executive Chef at the Fairmont Chicago, Millennium Park and aria restaurant, first joined the Fairmont team as Chef de Cuisine at the acclaimed aria in 2004. Since then, Chef Parsons has reinvented the cuisine at this luxury hotel with American comfort food inspired by flavors from around the world.

Chef Parson’s goal at the Fairmont Chicago is to raise guests’ expectations about hotel dining. “Food is constantly changing and evolving,” he explains, “and as a chef, you have to change with the times and learn about new products and ingredients. You have to constantly reinvent.” Chef Parsons is always in search of what’s new. When adding new dishes to the menu, he solicits input from his cooks, who have a variety of ethnic backgrounds – including Thai, Korean, South American, and Chinese – to give his menu an authentically global feel.

Now responsible for a culinary staff of nearly 60, Chef Parsons feels strongly about empowering the people who work for him. During his tenure, he has hired and promoted nearly all of his key staff members. “If you don’t hire and train the right people, you’re not doing your job as a manager,” he says. “I want my team to be able to make decisions without me and I value their feedback.”

An advocate of locally grown and seasonal ingredients, Chef Parsons and his purchasing managers regularly visit local farmers markets – especially the chef’s favorite Green City Market – for food served at the Fairmont Chicago, Millennium Park.

Chef Parsons earned a degree in hotel and restaurant management from Northern Arizona University, but fixed his sights on becoming a chef after taking a college culinary class. After his first kitchen job preparing breakfasts in Flagstaff, he received a degree from the Culinary Institute of America. Despite the fact that he had never cooked in a professional kitchen until college, Chef Parsons quickly rose through the ranks in some of the country’s best restaurants, including Thomas Keller’s Bouchon in Napa Valley, Rick Tramonto’s Tru in Chicago, and Alan Wong’s restaurant in Honolulu.

Chef Parsons currently lives in the Taylor Street Neighborhood on Chicago’s South Side with his daughter.

Mr. Parsons can be contacted at 312-565-8000 or brad.parsons@fairmont.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.